Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Baker

Inwood,WV

Summary

Dynamic IT professional with extensive expertise in computer hardware, software, and cybersecurity. Demonstrates a strong track record in PC onboarding, maintenance, repair, and secure decommissioning. Known for safeguarding sensitive data and delivering high-quality PC repair and data management services. Excels in fast-paced environments with a proven ability to manage tasks efficiently, delegate effectively, and collaborate seamlessly with cross-functional teams. Holds CompTIA Security+ Certification and is open to occasional travel. Authorized to work in the US for any employer.

Overview

11
11
years of professional experience

Work History

Logistics Dispatcher

Schneider Logistics
Williamsport, MD
01.2023 - Current
  • Optimized Route Planning: Enhanced delivery efficiency through strategic route planning and time management, reducing delivery times and operational costs.
  • Customer Satisfaction: Maintained high levels of customer satisfaction by ensuring timely and accurate deliveries while consistently upholding a professional demeanor
  • Compliance and Integrity: Monitored and documented employee device updates to ensure adherence to company policies and regulatory standards, safeguarding data integrity and operational compliance.

Sales Associate

Stockings To Stuff
Hagerstown, MD
01.2018 - 12.2021
  • Team Leadership: Supervised and mentored a team of 3 sales associates during the pandemic, ensuring efficient operations and high team morale under challenging conditions
  • POS Management: Managed and maintained POS terminals, ensuring accurate transaction processing and strict adherence to PCI DSS standards to safeguard customer payment information.
  • Operational Efficiency: Streamlined task delegation and maintained a well-organized and efficient work environment, contributing to a seamless customer experience and improved store performance.

Customer Service Representative

Made In the Shade
Martinsburg, WV
01.2018 - 12.2021
  • Training and Documentation: Onboarded new team members, developed comprehensive Standard Operating Procedures (SOPs), and streamlined task delegation to improve team efficiency and consistency.
  • Payment and Deadline Management: Handled customer payment information with precision and managed project deadlines, ensuring timely completion and client satisfaction
  • Financial Management: Utilized Excel and other Microsoft Office applications to meticulously track and analyze company spending and budgeting, enhancing financial accuracy and control

Cybersecurity Intern

Jefferson County Schools
Jefferson County, WV
06.2021 - 08.2021
  • Technical Support and Repair: Acquired hands-on experience in assembling and repairing computer hardware, including diagnosing and fixing hardware issues
  • Device Management: Collaborated with a team of 3 to efficiently organize and manage a range of technology assets, including Chromebooks, iPads, docking stations, and projectors
  • Cybersecurity Proficiency: Developed a strong foundation in computer security systems and practices through a comprehensive 150-hour internship, including vulnerability assessments and operational security
  • Ticketing and Issue Resolution: Utilized a ticketing system to address and resolve technical issues for faculty and staff, ensuring swift resolution of tech-related problems.
  • Access Control Management: Managed and maintained access controls in Windows environments, contributing to enhanced security and data protection
  • Conducted vulnerability scans using Nessus in support of Continuous Monitoring activities
  • Coordinated with the IT Team to patch vulnerabilities
  • Compiled data to be used in System Security Plan and Risk Management Framework
  • Utilized port scanning software to identify ports and protocols
  • Slightly touched on STIGS & POAM

Sales Associate

Sheetz
Martinsburg, WV
01.2014 - 12.2018
  • Technical Support: Diagnosed and resolved technical issues and minor system errors, ensuring smooth operations and minimizing disruptions
  • Peak Hour Management: Successfully managed high-pressure situations during peak hours by coordinating team activities and maintaining a high level of service quality
  • Customer Service Excellence: Applied strong time management skills to deliver prompt, efficient, and courteous service, enhancing the overall customer experience and satisfaction.
  • Processed transactions using a point-of-sale system.

Education

Associate of Applied Science in Cybersecurity -

Blue Ridge Community and Technical College
Martinsburg, WV
08.2021

Certificate in Business & Technology -

Blue Ridge Community and Technical College
Martinsburg, WV
08.2021

CompTIA Security+ Certification -

Skills

  • Cybersecurity & Information Security: Expertise in threat assessment and security protocols
  • Network Security: Experienced with firewalls, VPNs, and network monitoring tools
  • Operating Systems: Proficient in Linux and Windows environments
  • Tools & Technologies: Cisco, Wireshark, Virtual Machines
  • Productivity Software: Microsoft Word, Microsoft Excel
  • Risk Management Framework
  • Used Nessus for Network scans
  • Information Confidentiality, Integrity, Availability
  • CompTIA Security

Timeline

Logistics Dispatcher

Schneider Logistics
01.2023 - Current

Cybersecurity Intern

Jefferson County Schools
06.2021 - 08.2021

Sales Associate

Stockings To Stuff
01.2018 - 12.2021

Customer Service Representative

Made In the Shade
01.2018 - 12.2021

Sales Associate

Sheetz
01.2014 - 12.2018

Associate of Applied Science in Cybersecurity -

Blue Ridge Community and Technical College

Certificate in Business & Technology -

Blue Ridge Community and Technical College

CompTIA Security+ Certification -

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Curtis Baker