Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Bentzel

San Diego,CA

Summary

Experienced professional with a diverse background in operations, customer relations, and sales. Currently serving as Director of Operations & Customer Relations at Stratpharma, where I collaborate with executives to develop and implement business strategies, oversee administrative tasks, provide product support, manage teams, and ensure customer satisfaction. Prior roles include leadership positions in inside sales, customer service, and account management. Strong track record of building relationships, improving processes, sales, and driving business growth.

Overview

17
17
years of professional experience

Work History

Director of Operations and Customer Relations

Stratpharma Inc.
07.2017 - Current
  • Collaborate with EVP of Sales and CEO to develop and implement US business strategy.
  • Oversee administrative tasks in conjunction with Director of HR.
  • Provide product and sales to Inside Sales team.
  • Manage Business Analyst on Salesforce, data sheets, and shipping/logistics duties and projects.
  • Oversee customer service inbound phone and email.
  • Assist with planning and coordinating congresses.
  • Calculate bonuses, set up new customers, process orders, and provide training and onboarding to new employees.
  • Work with marketing to manage carstock for reps.
  • Manage accounts payable for US and oversee check processing.
  • Manage pharmacy operations and work with third-party logistics providers along with Director of Logistics to ensure efficient operations.
  • Develop and implement strategies to improve overall customer satisfaction and retention.
  • Monitor customer feedback and identify areas for improvement in products or services.
  • Collaborate with other departments to ensure seamless customer experience throughout entire customer journey.
  • Build and maintain relationships with key clients and partners.
  • Develop and oversee operational policies and procedures to ensure smooth business operations.
  • Lead and manage team of operations and customer service professionals, providing mentorship and coaching as necessary.
  • Assist with managing budget and financial performance of operations and customer service departments.
  • Work closely with senior management to develop and execute strategic plans.
  • Stay current with industry trends, best practices, and regulations related to operations and customer service.

Senior Customer Service Specialist

GLOWBIOTICS
07.2012 - 06.2017
  • Provided comprehensive support to inside and outside sales representatives, including order management, upselling, and meeting coordination.
  • Managed custom shipping and mailing for corporate events, product launches, and controlled inventory.
  • Acted as primary point of contact for customer service, inbound customer inquiries, resolving issues, and maintaining strong client relationships.
  • Demonstrated versatility and contributed to sales success through effective territory management, promotion coordination, and data reporting.
  • Responsible for covered territories not covered by a field rep or inside sales representative to maintain business relationships, collect orders, open accounts, and grow existing business.
  • Worked with sales management and sales reps to assist with lead generation and follow-up, and end of month sales and promotions.

Customer Service Representative

Superior Marketing Group
06.2010 - 06.2012
  • Handle variety of inbound phone calls for existing and future clients.
  • Check inbound voicemails and emails and promptly address questions, comments, or concerns.
  • Help train and hire new employees.
  • Resolve various issues, comments, and complaints in customer service, often needed to use selling skills to retain customers.
  • Make outbound phone calls to welcome new members into a relationship with our company via telephone and email.
  • Use predictive dialer to contact individuals seeking to start home-based businesses and close sales deals.
  • Assist senior sales reps in pre-qualifying leads and setting up calls.

Senior Account Executive

Merchant Made Easy
05.2011 - 10.2011
  • Establish new business relationships to switch or set up new merchant accounts for businesses.
  • Log, track and do follow-ups with existing and tentative customers via email, fax, telephone and face-to-face appointments.
  • Helped customer service with inbound call overflow from existing and potential customers.
  • Worked with owner on strategizing new methods of marketing, exposure and company development to stay competitive in marketplace.
  • Developed new methods to create leads to help open new accounts.

Sales Floor Manager

American Marketing Direct
12.2006 - 06.2010
  • Take high-volume inbound calls from existing and potential clients, payroll, and affiliate companies
  • Place and receive calls in response to chargebacks, and refunds that would include retaining customers, settling or processing refund
  • Track and log client updates in database, and record sales and company productivity.
  • Outreach to clients by all different mediums in regard to notices, updates, refunds, and settlements
    Make regular runs to banks, affiliate companies, post offices, supply companies, and miscellaneous places per management requests
  • Manager duties included overseeing 20 to 30 individuals, hiring, training, updating ongoing product changes with employees, taking over difficult calls, overseeing processing and admin-related positions, maintaining high energy on sales floor and motivating, having daily and weekly meetings
  • Worked closely with owner as personal and executive assistant arranging trips, meetings, and day-to-day operations

Education

Arizona State University
Tempe, AZ

Skills

  • Communication
  • Collaborative Problem Solving
  • Sales Operations
  • Operations Management
  • Customer Relations
  • Sales Process
  • Inside Sales
  • CRM - Netsuite and SalesForce
  • Proficient in Microsoft Office - Word, Excel, Outlook, Powerpoint

Timeline

Director of Operations and Customer Relations

Stratpharma Inc.
07.2017 - Current

Senior Customer Service Specialist

GLOWBIOTICS
07.2012 - 06.2017

Senior Account Executive

Merchant Made Easy
05.2011 - 10.2011

Customer Service Representative

Superior Marketing Group
06.2010 - 06.2012

Sales Floor Manager

American Marketing Direct
12.2006 - 06.2010

Arizona State University

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Curtis Bentzel