Curtis Bowden
Pike Road,AL
Summary
Dynamic and results-oriented professional with extensive experience in commercial driving and customer service, notably with UTZ Quality Foods. Excelled in GPS route planning and conflict resolution, boosting sales by 15% through strategic customer engagement and efficient service delivery. Demonstrates a strong work ethic and exceptional communication skills, fostering lasting customer relationships and driving satisfaction.
Overview
6
6
years of professional experience
Work History
Route Driver
Canteen Vending
09.2023 - Current
- Logged mileage, stops, orders and carton counts for each route.
- Inspected and loaded delivery trucks and picked up customer returns.
- Stocked shelves and loaded orders to prepare deliveries.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Maintained positive relationships with customers to promote continued business opportunities.
- Operated delivery vehicles safely and efficiently.
- Delivered orders to customers to drive full satisfaction.
- Developed strong customer base through efficient and reliable service.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Completed daily pre- and post-trip vehicle inspections.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Route Sales Driver
Automatic Food Services
11.2022 - 09.2023
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Stocked shelves and loaded orders to prepare deliveries.
- Completed daily pre- and post-trip vehicle inspections.
- Operated delivery vehicles safely and efficiently.
Route Sales Driver
Golden Flake Snack Foods
02.2019 - 08.2021
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Collaborated with customers to identify needs and provided catered solutions
- Developed strong customer base through efficient and reliable service.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Processed payments, made change, and provided receipts.
- Stocked shelves and loaded orders to prepare deliveries.
- Completed daily pre- and post-trip vehicle inspections.
- Operated delivery vehicles safely and efficiently.
Independent Distributor
UTZ Quality Foods
06.2020 - 05.2021
- Communicated with suppliers daily about inventory needs and sales success.
- Increased overall sales by 15% through effective displays and merchandising.
- Maintained customer base of over 31 accounts by updating scripts and frequently checking in with past customers.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Developed strong customer base through efficient and reliable service.
- Completed daily pre- and post-trip vehicle inspections.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Processed customer payments and kept accurate financial records.
- Stocked shelves and loaded orders to prepare deliveries.
- Immediately addressed problems with customers to promote speedy resolution.
- Operated delivery vehicles safely and efficiently.
- Delivered orders to customers to drive full satisfaction.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Education
High School Diploma -
Grace Baptist School
Prattville, AL05-1993
Skills
- Excellent customer service
- GPS and route planning
- Product rotation
- Inventory management
- Effective communication
- Conflict resolution
- Strong work ethic
- Customer service
Timeline
Route Driver
Canteen Vending
09.2023 - Current
Route Sales Driver
Automatic Food Services
11.2022 - 09.2023
Independent Distributor
UTZ Quality Foods
06.2020 - 05.2021
Route Sales Driver
Golden Flake Snack Foods
02.2019 - 08.2021
High School Diploma -
Grace Baptist School
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