Summary
Overview
Work History
Education
Skills
References
Timeline
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Curtis Bowen

Branford,CT

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Burt Process Equipment
03.2019 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.

Cashier/ Stock Associate

Caseys
04.2018 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier/ Stock Associate

Walgreens
06.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Customer Service Representative

FTD
08.2016 - 12.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.

Crew Member

Dunkin Donuts
03.2016 - 08.2016
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.

Education

GED -

West Haven High School
West Haven, CT
01.2016

Skills

  • Customer Service (6 years)
  • Administrative Assistant (3 years)
  • Retail sales (3 years)
  • Cashier (3 years)
  • Time Management
  • Live chat
  • Case Management
  • Data Entry
  • Google Docs
  • Food Handler Certificate
  • Clerical Support
  • Spreadsheet Management
  • Office Administration
  • Expense Reporting
  • Calendar Management
  • Information Security
  • Scheduling
  • Invoice Processing

References

References available upon request

Timeline

Administrative Assistant

Burt Process Equipment
03.2019 - 04.2022

Cashier/ Stock Associate

Caseys
04.2018 - 08.2018

Cashier/ Stock Associate

Walgreens
06.2017 - 01.2018

Customer Service Representative

FTD
08.2016 - 12.2016

Crew Member

Dunkin Donuts
03.2016 - 08.2016

GED -

West Haven High School

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Curtis Bowen