Curtis Brooks
Oakland,CA
Overview
20
20
years of professional experience
Work History
Professional Driver
CRST Riverside Terminal
Riverside, CA
07.2022 - Current
- Operated Type of Vehicle while following all safety protocols and procedures.
- Kept completely clean driving record with no reportable incidents in Timeframe.
- Maintained accurate logs of all deliveries and trips.
- Completed routes efficiently and according to compliance rules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Updated records with mileage, times and expenses.
- Maintained Type endorsement without lapse.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Delivered goods and products to customer on time and in excellent condition.
- Obtained customer signatures to complete and process paperwork.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
Loader
UPS Freight
Oakland, CA
09.2018 - 12.2018
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Increased storage space by Number% by devising Type inventive stacking methods.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Customer Account Executive
Comcast
Livermore, CA
12.2008 - 02.2012
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Evaluated customers' potential needs to make appropriate recommendations.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Applied consultative approach and established script responses to overcome customer objections.
Service Technician
Natco Fasteners
Hayward, CA
07.2004 - 05.2007
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Service Technician
Golden Bear Fasteners
Hayward, CA
01.2000 - 06.2004
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Assisted team members with Type equipment troubleshooting and diagnostics.
Customer Service Representative
ATT
Hayward, CA
06.1997 - 12.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Telephone Operator
Pacific Bell
Fremont , CA
02.1990 - 03.1996
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported customers by managing Number calls per day efficiently while maintaining professionalism and upbeat tone.
- Maintained up-to-date knowledge of emergency call procedures.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
Diploma -
St Mary’s College High School
Albany, CA06.1984
Skills
- Equipment Inspection
- Heavy Lifting
- Hand Trucks
- Physical Maps
- Documentation and Recordkeeping
- Route Logs
- Safe Driving Techniques
- Commercial Driving
- Material Handling Equipment
- Time Management
- Customer Experience
- Navigation Equipment
- Valid Driver's License
- Maintenance Requirements
- Weight Limits
- Repair Work
- Data Communications
- Driving and Transportation
- Customer Service
- Traffic Law Observation
- Compliance Issues
- Professional Relationships
- DOT Requirements
- Customer Needs Assessments
- Navigational Systems and GPS
- Vehicle Inspection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Professional Driver
CRST Riverside Terminal
07.2022 - Current
Loader
UPS Freight
09.2018 - 12.2018
Customer Account Executive
Comcast
12.2008 - 02.2012
Service Technician
Natco Fasteners
07.2004 - 05.2007
Service Technician
Golden Bear Fasteners
01.2000 - 06.2004
Customer Service Representative
ATT
06.1997 - 12.2000
Telephone Operator
Pacific Bell
02.1990 - 03.1996
Diploma -
St Mary’s College High School