- I enjoy helping others and giving back to the community
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Hunting/Fishing
- Farming
Curtis Bryner
Summary
I have a strong background in the hunting industry, having worked with two respected brands—Crispi Boots and Badlands Camo. At Crispi, I was involved in promoting and supporting premium performance footwear designed for serious hunters, gaining deep insight into product innovation and customer needs in rugged environments. My time at Badlands further expanded my experience, allowing me to work closely with technical apparel built for durability, stealth, and functionality in the field. These roles gave me a solid foundation in outdoor gear, customer engagement, and brand development within the hunting community.
Overview
9
9
years of professional experience
Work History
Customer Retention Specialist
Crispi Boots
03.2024 - Current
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Adhered to appropriate legal scripting when required.
- Contributed to company growth by upselling additional products and services during support interactions.
- Collaborated with cross-functional teams to improve product offerings based on customer feedback.
- Established strong relationships with key accounts, fostering loyalty and long-term client retention.
- Played a pivotal role in achieving record-breaking customer retention rates year-over-year within the organization.
Sales/Marketing
Crispi Boots
03.2024 - Current
- Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
- Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
- Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
- Created comprehensive sales training materials that enhanced team productivity by reinforcing best practices in closing deals efficiently.
- Organized successful trade shows and events, showcasing company products and generating valuable leads.
Customer Service Representative/Marketing
Badlands Gear
02.2019 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Financial Accountant
UMA
01.2017 - 04.2019
- Assisted in annual audit preparations, ensuring a smooth process with no major discrepancies found.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Identified cost-saving opportunities through thorough budget analysis and expense tracking.
- Analyzed financial data to identify trends and provided actionable insights for management, leading to improved business performance.
- Managed tax compliance tasks, filing accurate returns on time to avoid penalties or interest charges.
Education
Bachelor of Science - Finance/Business
Utah State University
Logan, UT05-2019
Bachelor of Science - Business
Snow College
Ephraim, UT07-2015
Skills
- Patience and tolerance
- Customer service experience
- Customer service background
- Outstanding interpersonal skills
- Excellent communication skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Customer service excellence
Interests
Timeline
Customer Retention Specialist
Crispi Boots
03.2024 - Current
Sales/Marketing
Crispi Boots
03.2024 - Current
Customer Service Representative/Marketing
Badlands Gear
02.2019 - 03.2024
Financial Accountant
UMA
01.2017 - 04.2019
Bachelor of Science - Finance/Business
Utah State University
Bachelor of Science - Business
Snow College
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