CURTIS BUCK
McKinney,TX
Summary
Over 20 years of Training and Development across multiple industries; most recently spending 15 years in finance and group insurance. Looking to expand my professional career with a well-respected organization such as yours, leveraging my extensive experience working with internal and external customers. I build relationships and work well with deadlines and often look to improve processes for the good of the team or customer. I possess many transferable skills that I hope to add value to your team and build a long-lasting career with your company!
Overview
23
23
years of professional experience
Work History
Senior Talent Acquisition Associate
Prudential Financial
01.2022 - Current
- Enhanced candidate experience by streamlining the interview process and providing clear communication throughout all stages.
- Increased diversity in talent pool by implementing inclusive sourcing strategies and expanding outreach efforts.
- Reduced time-to-fill for open positions by optimizing job postings and utilizing applicant tracking systems effectively.
- Improved hiring manager satisfaction with timely updates, regular check-ins, and thorough candidate presentations.
- Mentor and train new temporary hires on Salesforce CRM (Customer Relationship Management) Process, Phone Screens, Indeed Applications, and Call Coaching.
- Lead on the Indeed platform responsibilities: segments & campaigns, early talent sourcing and strategy, job postings, create process and author standard operation procedures, and training internal team members remotely.
Senior Onboarding and Training Consultant
Lincoln Financial Group
12.2015 - 04.2021
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
Sales Training Specialist
Lincoln Financial Group
02.2010 - 12.2015
- Boosted sales performance by developing and implementing tailored training programs for new and experienced sales representatives.
- Enhanced team productivity by identifying skill gaps and providing targeted coaching sessions.
- Increased employee retention through regular feedback, mentorship, and personalized career development plans.
- Reduced onboarding time for new hires with the creation of a comprehensive sales training curriculum.
- Maximized revenue growth by collaborating with the sales team to identify and address key areas for improvement.
- Streamlined communication between departments, fostering cross-functional collaboration to achieve company goals.
- Established a culture of continuous learning within the organization, promoting professional development opportunities for staff members at all levels.
- Spearheaded the adoption of cutting-edge technology in the sales process, improving efficiency and reducing overall costs.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed and led group training courses to align with corporate sales and service goals.
Training Specialist
PayFlex Systems USA Inc.
10.2008 - 02.2010
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Documented participation and evaluated learning for each participant.
Food and Beverage Manager
Old Chicago Restaurant Group
05.2005 - 10.2008
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Streamlined operations through regular review of processes and implementation of best practices.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Food and Beverage Manager
Fox And Hound Bar And Grill
05.2003 - 05.2005
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Manager of all departments Food, Beverage, Service and GM position held.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Organized successful special events that contributed to increased sales figures.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
Senior Corporate Trainer
Fox And Hound Bar And Grille
12.2000 - 05.2003
- Enhanced employee performance by designing and implementing interactive training modules.
- Opened 75 new locations nationwide within 3 years of service, training over 4,500 employees overall all remotely.
- Certified Trainer of the year award 2 years in a row
- Increased overall productivity through tailored coaching sessions for individual team members.
- Developed comprehensive training materials, promoting knowledge retention and skill development.
Education
Kinesiology
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
Columbus High School
Columbus, NE05.1997
Skills
- Data-driven decision-making
- Leadership
- Self-motivated
- Social Media Recruiting
- Creative Thinking
- Team player
- Financial Analysis
- Analytical Skills
- Relationship Building
- Adaptability and Flexibility
- Problem-Solving
- Excellent Communication
Accomplishments
- Achieved top scores (94%) on average conversion of sourcing candidates through social media and other platforms as well as screening via phone and teams videos out of my team of 9 employees covering the entire US.
- Content creator of the Onboarding and Training handbook used nationwide to assist over 40 locations remotely all digital platform.
- Multiple Certified Training awards spanning over a decade of service withing Finance and Insurance as well as Hospitality Industries.
Interests
Dance Dad to my 2 beautiful daughters
Huge Sports fan - Baseball, Football, Basketball, Hockey, Golf
Played college football - Offensive lineman.
Community - Habitat for Humanity volunteer for over 10 years
Member of the "Circle of Stars" Youth football camp for under privileged kids ages 7 -
18.
DIY projects
References
References Available upon request
Timeline
Senior Talent Acquisition Associate
Prudential Financial
01.2022 - Current
Senior Onboarding and Training Consultant
Lincoln Financial Group
12.2015 - 04.2021
Sales Training Specialist
Lincoln Financial Group
02.2010 - 12.2015
Training Specialist
PayFlex Systems USA Inc.
10.2008 - 02.2010
Food and Beverage Manager
Old Chicago Restaurant Group
05.2005 - 10.2008
Food and Beverage Manager
Fox And Hound Bar And Grill
05.2003 - 05.2005
Senior Corporate Trainer
Fox And Hound Bar And Grille
12.2000 - 05.2003
Kinesiology
University of Nebraska At Omaha
High School Diploma -
Columbus High School
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