CURTIS BUCK
McKinney,TX
Summary
Over 20 years of Training and Development across multiple industries; most recently spending 15 years in finance and group insurance. Looking to expand my professional career with a well-respected organization such as yours, leveraging my extensive experience working with internal and external customers. I build relationships and work well with deadlines and often look to improve processes for the good of the team or customer. I possess many transferable skills that I hope to add value to your team and build a long-lasting career with your company!
Overview
23
23
years of professional experience
Work History
Senior Talent Acquisition Associate
Prudential Financial
Dallas, TX
01.2022 - Current
- Enhanced candidate experience by streamlining the interview process and providing clear communication throughout all stages.
- Increased diversity in talent pool by implementing inclusive sourcing strategies and expanding outreach efforts.
- Reduced time-to-fill for open positions by optimizing job postings and utilizing applicant tracking systems effectively.
- Improved hiring manager satisfaction with timely updates, regular check-ins, and thorough candidate presentations.
- Mentor and train new temporary hires on Salesforce CRM (Customer Relationship Management) Process, Phone Screens, Indeed Applications, and Call Coaching.
- Lead on the Indeed platform responsibilities: segments & campaigns, early talent sourcing and strategy, job postings, create process and author standard operation procedures, and training internal team members remotely.
Senior Onboarding and Training Consultant
Lincoln Financial Group
Dallas, TX
12.2015 - 04.2021
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
Sales Training Specialist
Lincoln Financial Group
Omaha, NE
02.2010 - 12.2015
- Boosted sales performance by developing and implementing tailored training programs for new and experienced sales representatives.
- Enhanced team productivity by identifying skill gaps and providing targeted coaching sessions.
- Increased employee retention through regular feedback, mentorship, and personalized career development plans.
- Reduced onboarding time for new hires with the creation of a comprehensive sales training curriculum.
- Maximized revenue growth by collaborating with the sales team to identify and address key areas for improvement.
- Streamlined communication between departments, fostering cross-functional collaboration to achieve company goals.
- Established a culture of continuous learning within the organization, promoting professional development opportunities for staff members at all levels.
- Spearheaded the adoption of cutting-edge technology in the sales process, improving efficiency and reducing overall costs.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed and led group training courses to align with corporate sales and service goals.
Training Specialist
PayFlex Systems USA Inc.
Omaha, NE
10.2008 - 02.2010
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Documented participation and evaluated learning for each participant.
Food and Beverage Manager
Old Chicago Restaurant Group
Omaha, NE
05.2005 - 10.2008
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Streamlined operations through regular review of processes and implementation of best practices.
- Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Food and Beverage Manager
Fox And Hound Bar And Grill
Omaha, NE
05.2003 - 05.2005
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Manager of all departments Food, Beverage, Service and GM position held.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Organized successful special events that contributed to increased sales figures.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
Senior Corporate Trainer
Fox And Hound Bar And Grille
Omaha, NE
12.2000 - 05.2003
- Enhanced employee performance by designing and implementing interactive training modules.
- Opened 75 new locations nationwide within 3 years of service, training over 4,500 employees overall all remotely.
- Certified Trainer of the year award 2 years in a row
- Increased overall productivity through tailored coaching sessions for individual team members.
- Developed comprehensive training materials, promoting knowledge retention and skill development.
Education
Kinesiology
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
Columbus High School
Columbus, NE05.1997
Skills
- Data-driven decision-making
- Leadership
- Self-motivated
- Social Media Recruiting
- Creative Thinking
- Team player
- Financial Analysis
- Analytical Skills
- Relationship Building
- Adaptability and Flexibility
- Problem-Solving
- Excellent Communication
Accomplishments
- Achieved top scores (94%) on average conversion of sourcing candidates through social media and other platforms as well as screening via phone and teams videos out of my team of 9 employees covering the entire US.
- Content creator of the Onboarding and Training handbook used nationwide to assist over 40 locations remotely all digital platform.
- Multiple Certified Training awards spanning over a decade of service withing Finance and Insurance as well as Hospitality Industries.
Interests
Dance Dad to my 2 beautiful daughters
Huge Sports fan - Baseball, Football, Basketball, Hockey, Golf
Played college football - Offensive lineman.
Community - Habitat for Humanity volunteer for over 10 years
Member of the "Circle of Stars" Youth football camp for under privileged kids ages 7 -
18.
DIY projects
References
References Available upon request
Timeline
Senior Talent Acquisition Associate
Prudential Financial
01.2022 - Current
Senior Onboarding and Training Consultant
Lincoln Financial Group
12.2015 - 04.2021
Sales Training Specialist
Lincoln Financial Group
02.2010 - 12.2015
Training Specialist
PayFlex Systems USA Inc.
10.2008 - 02.2010
Food and Beverage Manager
Old Chicago Restaurant Group
05.2005 - 10.2008
Food and Beverage Manager
Fox And Hound Bar And Grill
05.2003 - 05.2005
Senior Corporate Trainer
Fox And Hound Bar And Grille
12.2000 - 05.2003
Kinesiology
University of Nebraska At Omaha
High School Diploma -
Columbus High School