Curtis Buford
Spring,TX
Summary
Results-oriented professional with 20+ years of experience and a proven knowledge of customer service and data entry. Aiming to leverage my skills to successfully fill the role of Manager / Customer Service Representative role for giving excellent customer service at your company.
Overview
24
24
years of professional experience
Work History
Construction Worker
Force Corporation
01.2024 - Current
- Determined if a work area is a permit-required confined space with Dispatching assignments. They obtain available information associated with the location to identify safety hazards in the area, such as toxic fumes or the potential for entrapment Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Assisted with successful, time-sensitive renovations of various structures.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Customer Care Rep II Intake
Boston Scientific
05.2023 - 12.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Provided accurate, valid, and complete information to customers.
- Audited customer account information to identify issues and develop solutions.
CUSTOMER SERVICE REPRESENTATIVE
Alorica
11.2019 - 10.2023
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- OTC Ordering
- Verification of Medical Insurance
- Scheduling COVID-19 Test
- CVS Returns
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
ASSISTANT STORE MANAGER
Mattress Firm
05.2012 - 10.2019
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Verified Customers received receipts for purchase
- Recommended merchandise to customers based on their needs
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
SALES / ASSISTANT STORE MANAGER
Conn's Appliances
01.2001 - 01.2011
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Enforce safety, health, and security rules
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Education
High School Diploma -
MARQUIS LEARNING CENTER
05.2008
Skills
- Construction experience in Firewatcher, Holewatcher, general laborer, safety reciprocal coures completed through HASC, dispatching experience and scheduling Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- OTC Ordering
- Verification of Medical Insurance
- Scheduling COVID -19 Test
- CVS Returns
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Recommended merchandise to customers based on their needs
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Monitor sales activities to ensure that customers receive great customer satisfaction
Timeline
Construction Worker
Force Corporation
01.2024 - Current
Customer Care Rep II Intake
Boston Scientific
05.2023 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE
Alorica
11.2019 - 10.2023
ASSISTANT STORE MANAGER
Mattress Firm
05.2012 - 10.2019
SALES / ASSISTANT STORE MANAGER
Conn's Appliances
01.2001 - 01.2011
High School Diploma -
MARQUIS LEARNING CENTER
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