Curtis Carlson
Lake,Fl
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Reliable Installer with 4 years of experience in Computer and register installing roles. Lifts up to 70 pounds safely and effectively and follows directions to complete tasks accurately.
Overview
19
19
years of professional experience
Work History
Computer & Register Technician
Apec Gas
11.2019 - Current
- Setting up and programming Verifone Registers Pin Pad and Commanders for Petroleum base Stores.
- Repository of making all necessary communication between gas pumps front of house work station and back office work stations.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Improved response times for urgent issues by creating standardized procedures for emergency situations.
- Maximized equipment lifespan through diligent monitoring of usage data and proactive replacement recommendations.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Tested components and systems to evaluate performance and identify concerns.
Promotions Team Member
Apec Gas
02.2018 - 11.2019
- Maintained a professional appearance while representing clients'' brands, fostering credibility and trust among consumers.
- Improved customer experience by addressing inquiries and providing product information during promotions.
- Collaborated with marketing department for the successful implementation of promotional campaigns.
- Developed creative promotional strategies, resulting in increased product sales during events.
- Prompt location to boost sales at Mobil Gas stations.
- Engaged customers to communicate key product features.
Event Sales Coordinator
Liquid Media Group
01.2016 - 01.2018
- Implemented innovative sales strategies that resulted in increased revenue growth year over year.
- Delivered exceptional customer service, resulting in repeat business from satisfied clients.
- Managed complex events, ensuring seamless execution and positive customer experiences.
- Exceeded sales targets by cultivating a strong network of potential clients and referrals.
- Elevated company reputation within the industry by consistently delivering high-quality events that exceeded client expectations.
- Coordinated with vendors to secure competitive pricing and timely delivery of services.
- Leveraged social media platforms effectively to promote upcoming events, driving increased attendance rates.
- Collaborated closely with cross-functional teams to execute large-scale events successfully.
- Streamlined communication between clients, team members, and vendors for efficient event planning.
- Created detailed post-event reports highlighting key performance metrics and areas for improvement.
Resident DJ
Mile High Sounds
03.2013 - 11.2017
- Mentored aspiring DJs by sharing knowledge of technical skills, equipment use, and performance strategies.
- Demonstrated flexibility in accommodating various time slots or scheduling conflicts as needed during booking negotiations.
- Participated in local DJ competitions, showcasing skills and gaining exposure within the industry.
- Promoted events through social media channels, resulting in increased attendance at gigs.
- Master of ceremonies at local Club/Bar/Events
- Developed a loyal fan base through consistent performance quality and dynamic stylists.
- Kept energy levels high throughout performances with smooth transitions between songs and engaging stage presence.
- Played Great Music !!!!!!!
- Adapted sets to accommodate different venues and audiences, ensuring enjoyable experiences for all attendees.
Sales Consultant
Blondal Sales & Services SDN BH
06.2015 - 01.2016
- Maintained extensive knowledge of industry trends and competitor offerings, allowing for effective sales pitches and consultations.
- Collaborated with marketing team to develop targeted promotional strategies for specific products.
- Streamlined sales process by implementing efficient CRM systems for tracking leads and managing customer interactions.
- Managed inventory levels efficiently, ensuring optimal stock availability at all times.
- Increased overall revenue 75% from vacuum sales through effective salesmanship and great negotiation skills.
Club Lounge Manager
Grand Millennium Hotel
01.2013 - 06.2015
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Monitored safety procedures to ensure secure environment for both guests and employees.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Increased customer service ratings through personable service.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Enhanced hotel's online presence through targeted marketing campaigns and social media engagement.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
Camera Equipment Rent Sales Associate
Tamberlli Digital
10.2005 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Hospitality Management Degree - Hotel And Restaurant Management
Penn Foster Career School
Scranton, PA02.2013
High School Diploma -
Bloomingdale High School
Valrico, FL05.1998
Skills
- Customer Service
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Mechanical Knowledge
- Equipment Maintenance
- Customer interaction
- Heavy Lifting
- Workload Management
- Relationship Building
- Tech-Savvy
- Works Well Under Pressure
- Multitasking and Organization
- Software configuration
- DJ-ing Skills
Improv
As a side talent I was in a Comedy Group call "Who Invited Kurt" Preforming at Magnet Theater.
Blue Man tray out
I tried out for blue man group once ... didn't make it but I did get to the second round of tryouts
Timeline
Computer & Register Technician
Apec Gas
11.2019 - Current
Promotions Team Member
Apec Gas
02.2018 - 11.2019
Event Sales Coordinator
Liquid Media Group
01.2016 - 01.2018
Sales Consultant
Blondal Sales & Services SDN BH
06.2015 - 01.2016
Resident DJ
Mile High Sounds
03.2013 - 11.2017
Club Lounge Manager
Grand Millennium Hotel
01.2013 - 06.2015
Camera Equipment Rent Sales Associate
Tamberlli Digital
10.2005 - 03.2013
Hospitality Management Degree - Hotel And Restaurant Management
Penn Foster Career School
High School Diploma -
Bloomingdale High School
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