Compassionate and detail-oriented professional with 10+ years of experience in customer service, travel planning, and technical support. Skilled in resolving complex client needs with patience and empathy. Highly organized with a strong ability to manage calendars, coordinate appointments, and handle complex scheduling tasks. Seeking to transition into the healthcare industry with a solid foundation in communication, multitasking, and problem-solving.
• Answer inbound calls from customers experiencing issues with internet and home phone service.
• Troubleshoot and resolve service disruptions, ensuring minimal downtime for users.
• Maintain accurate documentation of service issues and resolutions.
• Deliver calm, clear technical support in a fast-paced environment.
• Planned and managed complex international travel arrangements tailored to client preferences.
• Delivered full-spectrum support throughout each travel experience, ensuring satisfaction.
• Maintained strong knowledge of global destinations, policies, and logistics.
• Excelled in multitasking, scheduling, and client communications.
• Delivered front-line customer support for Airbnb, assisting both hosts and guests with reservations, listings, and account-related issues.
• Maintained professionalism during high-volume call periods, resolving complex inquiries with empathy and clear communication.
• Gathered feedback through satisfaction surveys to identify service improvement opportunities and enhance user experience.
• Demonstrated patience and problem-solving skills while de-escalating challenging situations and maintaining positive customer relationships.
• Assisted insurance clients from companies like USAA and Liberty Mutual with claims processing and service scheduling for glass repairs.
• Efficiently coordinated repair appointments and accurately entered service data into internal systems.
• Provided proactive customer support, addressing questions about coverage, scheduling, and service expectations.
• Promoted relevant service upgrades, contributing to improved client satisfaction and increased revenue.
- Customer Support & Care
- Technical Troubleshooting
- Microsoft Office & Outlook
- Time Management
- Scheduling
- Conflict Resolution
- Phone Etiquette
- Organization & Documentation
- Empathy & Active Listening