Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Davis

Columbus,OH

Summary

Compassionate and detail-oriented professional with 10+ years of experience in customer service, travel planning, and technical support. Skilled in resolving complex client needs with patience and empathy. Highly organized with a strong ability to manage calendars, coordinate appointments, and handle complex scheduling tasks. Seeking to transition into the healthcare industry with a solid foundation in communication, multitasking, and problem-solving.

Overview

10
10
years of professional experience

Work History

Internet/Voice Repair Representative

Charter Communcations
11.2023 - Current

• Answer inbound calls from customers experiencing issues with internet and home phone service.
• Troubleshoot and resolve service disruptions, ensuring minimal downtime for users.
• Maintain accurate documentation of service issues and resolutions.
• Deliver calm, clear technical support in a fast-paced environment.

Travel Specialist

JPMorgan Chase
11.2019 - 11.2023

• Planned and managed complex international travel arrangements tailored to client preferences.
• Delivered full-spectrum support throughout each travel experience, ensuring satisfaction.
• Maintained strong knowledge of global destinations, policies, and logistics.
• Excelled in multitasking, scheduling, and client communications.

Customer Service Representative

HKT Teleservices
01.2016 - 10.2019

• Delivered front-line customer support for Airbnb, assisting both hosts and guests with reservations, listings, and account-related issues.

• Maintained professionalism during high-volume call periods, resolving complex inquiries with empathy and clear communication.

• Gathered feedback through satisfaction surveys to identify service improvement opportunities and enhance user experience.

• Demonstrated patience and problem-solving skills while de-escalating challenging situations and maintaining positive customer relationships.

Customer Service Rep

Satelite Solutions
07.2015 - 01.2016

• Assisted insurance clients from companies like USAA and Liberty Mutual with claims processing and service scheduling for glass repairs.

• Efficiently coordinated repair appointments and accurately entered service data into internal systems.

• Provided proactive customer support, addressing questions about coverage, scheduling, and service expectations.

• Promoted relevant service upgrades, contributing to improved client satisfaction and increased revenue.

Education

High School Diploma -

Beechcroft High School
Columbus, OH
05.2015

Skills

    - Customer Support & Care
    - Technical Troubleshooting
    - Microsoft Office & Outlook
    - Time Management

    - Scheduling
    - Conflict Resolution
    - Phone Etiquette
    - Organization & Documentation
    - Empathy & Active Listening

Timeline

Internet/Voice Repair Representative

Charter Communcations
11.2023 - Current

Travel Specialist

JPMorgan Chase
11.2019 - 11.2023

Customer Service Representative

HKT Teleservices
01.2016 - 10.2019

Customer Service Rep

Satelite Solutions
07.2015 - 01.2016

High School Diploma -

Beechcroft High School