Curtis Davis

• Answer inbound calls from customers experiencing issues with internet and home phone service.
• Troubleshoot and resolve service disruptions, ensuring minimal downtime for users.
• Maintain accurate documentation of service issues and resolutions.
• Deliver calm, clear technical support in a fast-paced environment.

• Planned and managed complex international travel arrangements tailored to client preferences.
• Delivered full-spectrum support throughout each travel experience, ensuring satisfaction.
• Maintained strong knowledge of global destinations, policies, and logistics.
• Excelled in multitasking, scheduling, and client communications.

• Delivered front-line customer support for Airbnb, assisting both hosts and guests with reservations, listings, and account-related issues.

• Maintained professionalism during high-volume call periods, resolving complex inquiries with empathy and clear communication.

• Gathered feedback through satisfaction surveys to identify service improvement opportunities and enhance user experience.

• Demonstrated patience and problem-solving skills while de-escalating challenging situations and maintaining positive customer relationships.

• Assisted insurance clients from companies like USAA and Liberty Mutual with claims processing and service scheduling for glass repairs.

• Efficiently coordinated repair appointments and accurately entered service data into internal systems.

• Provided proactive customer support, addressing questions about coverage, scheduling, and service expectations.

• Promoted relevant service upgrades, contributing to improved client satisfaction and increased revenue.