Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Dezso

Wilmington,NC

Summary

Dynamic professional with a proven track record at Cape Fear Games, excelling in sales growth and customer relations. Skilled in team building and inventory control, I effectively coached staff to enhance performance and satisfaction. Committed to operational excellence, I implemented strategies that significantly improved customer experiences and fostered lasting relationships.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Cape Fear Games
06.2015 - Current
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Created and maintained safe and secure work environments for employees.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Line Cook

Hardees Fast Food
08.2010 - 06.2015
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.

Education

High School Diploma -

Pender Early College
Burgaw, NC

General Studies

Cape Fear Community College
Wilmington, NC

Skills

  • Stock management
  • Regulatory compliance
  • Verbal and written communication
  • Work Planning and Prioritization
  • Team building and leadership
  • Sales strategies
  • Sales growth
  • Customer relations
  • Transaction processing
  • Performance evaluations
  • Inventory control
  • Customer service management
  • Order management
  • Operations oversight
  • Store opening and closing
  • Sales techniques
  • Relationship building and management
  • New hire training
  • Sales expertise
  • Business development and planning
  • Store organization
  • Problem-solving
  • Employee coaching
  • Attention to detail
  • Store operations
  • Stock rotations
  • Goals and performance
  • Time management
  • Upselling and cross selling
  • Team management
  • Microsoft Office Suite
  • Customer experience
  • Staff supervision
  • Customer service and engagement
  • Retail operations
  • Business development

Timeline

Assistant Store Manager

Cape Fear Games
06.2015 - Current

Line Cook

Hardees Fast Food
08.2010 - 06.2015

High School Diploma -

Pender Early College

General Studies

Cape Fear Community College

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Curtis Dezso