Curtis Dowden
Manassas,VA
Summary
Dynamic customer service professional with over 6 years of experience in delivering exceptional service and fostering team development. Expertise in managing large teams, training new employees, and implementing effective operating procedures that significantly enhance overall performance. Recognized for outstanding communication skills, facilitating meaningful interactions with subordinates and customers to drive satisfaction and loyalty. Committed to continuous improvement in policy development and staff management, contributing positively to workplace morale and productivity while consistently exceeding customer expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Guard
Blue Sky Innovations
Reston, VA
09.2024 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Implemented access control measures to regulate entry and exit of individuals.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Dispatcher
Setec Security
Chantilly, VA
01.2023 - 09.2023
- Coordinated emergency response efforts to ensure timely dispatch of security personnel.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Patient Transporter
Sentara Healthcare
Dale City, VA
08.2020 - 05.2021
- In my position you must have great customer service 2
- You must transport any patient to any location that you are dispatched too
- You greet everyone with a smile and always be a team player
- Be able to work for a long period of time while also pushing 50 lbs plus to any locations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Provided patient transport using various equipment and adhered to safety protocols.
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Relayed discrepancies, patient condition or special information regarding patient to appropriate personnel.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Crew Trainer/Manager
McDonald's
Dumfries, VA
05.2020 - 01.2021
- Mentored team members to succeed and advance within department and company.
- Cleaned and sanitized frequently to maintain health code standards.
- Checked stock regularly and discarded unsafe food to protect customers.
- Assisted cook team by preparing sandwiches and salads.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Greeted customers promptly and responded to questions.
Customer Service Associate
Sharron Baucom Recreation Center
Dale City, VA
04.2019 - 07.2020
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided basic technical support for clients on wide range of company products.
- Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Inventory maintenance.
- Software development.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Crew Trainer
McDonald's
Dumfries, VA
04.2015 - 02.2019
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Trained other employees in customer service, food safety and performance requirements.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Instructed new team members on correct procedures for operations.
- Lent hands-on training services to maximize employee efficiency.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Education
High School Diploma -
Potomac Senior High School
Dumfries, VASkills
- Security camera monitoring
- Verbal and written communication
- Access control
- Complex Problem-solving
- Customer service
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Decision-making
- Technology and software proficiency
- Information inputting
Certification
working on my comptia A+ networking & security
Timeline
Security Guard
Blue Sky Innovations
09.2024 - Current
Dispatcher
Setec Security
01.2023 - 09.2023
Patient Transporter
Sentara Healthcare
08.2020 - 05.2021
Crew Trainer/Manager
McDonald's
05.2020 - 01.2021
Customer Service Associate
Sharron Baucom Recreation Center
04.2019 - 07.2020
Crew Trainer
McDonald's
04.2015 - 02.2019
High School Diploma -
Potomac Senior High School