Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively unsupervised and quickly master new skills. As an Operations Manager, successfully collaborated with consultants, area leaders, and employees to streamline and strengthen processes while controlling costs. Highly organized and detail-oriented, consistently exceeding business targets. In-depth knowledge of operational and budget management techniques. Hardworking employee with excellent customer service, multitasking, and time management abilities. Dedicated to providing every customer with a positive and memorable experience. Committed to meeting company needs through consistent and organized practices, thriving under pressure, and adapting to new situations and challenges to enhance the organizational brand.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Oil Unloader
AGP
08.2024 - Current
Unload crude oil from rail cars
Cable Handler
Clarios
11.2023 - 07.2024
Put cable on batteries as they came down the the assembly line
Grain Inspector
Mo Dept OF Agriculture
10.2023 - 11.2023
Inspected the grain for moisture content, temperature, and foreign material.
District Sales Manager
Keurig Dr. Pepper Snapple Group
04.2018 - 09.2023
Developed and implemented strategies to increase market share and profitability of the district.
Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
Provided feedback on products, pricing, promotions, marketing campaigns, competitive activities and customer service issues.
Negotiated contracts with customers to maximize profits while meeting customer needs.
Conducted regular meetings with sales staff to review progress against goals.
Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Assessed employee performance through regular reviews and documented any areas needing improvement or development.
Resolved customer complaints regarding sales and service.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Oversaw financial management, budget management, accounting and payroll activities.
Planned delivery routing, team workflows and promotional initiatives.
Formed and sustained strategic relationships with clients.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Delegated work to staff, setting priorities and goals.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Owner/Operator
Bimbo® Bakeries USA
04.2008 - 04.2018
Managed daily operations of business, including hiring and training staff.
Identified new opportunities for growth, expansion, and diversification.
Oversaw budgeting and financial management.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Developed and implemented successful sales strategies to meet business goals.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Grocery Manager
Walmart
05.1997 - 04.2008
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Enhanced store presentation through regular merchandising updates and innovative display techniques.
Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
Conducted regular performance evaluations to identify areas for improvement within the team.
Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
Improved overall sales by identifying market trends and optimizing product selection.
Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
Managed vendor relationships to ensure timely deliveries and consistent product quality.
Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
Reduced employee turnover with effective training programs and supportive management practices.
Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Benton High School
Saint Joseph, MO
05.1997
Skills
Sales Territory Management
Sales Oversight
Customer Relationship Management
Marketing Strategy
Relationship Building and Management
Staff Management
Sales Leadership
Product and Service Sales
Operations
Contract Negotiation
Territory Management
Product Allocation
Vendor Management
Order Management
Customer Relationship Building
Sales Team Leadership
Cost Negotiation
Goal Setting
Customer Service Management
Labor Relations
Production
Logistics Management
Operations Management
Budgeting and Cost Control
Inventory Control
Client Relationships
Purchasing and Procurement
Business Strategy Development
Policies and Procedures Implementation
Shipping and Receiving
Employee Scheduling
Team Building and Leadership
Hiring and Training
Problem-Solving
Delegating Work
Forklift Operation
OSHA Compliance
Product Inspection
Warehouse Picking
General Laborer
Loading and Unloading
Certified Forklift Operator
Certified Pallet Jack Operator
Warehouse Operations
Sampling techniques
Teamwork and Collaboration
Problem-solving aptitude
Effective Communication
Problem-solving abilities
Retail experience
Decision-Making
Adaptability and Flexibility
Team building
Professionalism
Staff management
Goals and performance
Product knowledge
Client relationship management
Sales strategy development
Strategic planning
Sales tracking
Sales operation
Sales planning
Goal setting
Sales Territory Management
Sales operations
Sales reporting
New business development
Performance management
Order management
Business planning
B to B sales
Market research
Territory management
Territory sales management
Continuous improvements
Salesforce
Vendor management
Revenue forecasting
Key account management
Profitability optimization
Market intelligence
Proposal development
Systems and software expertise
POS [software name] expert
Employee motivation
Project management
Performance coaching
Vendor relationship management
Sales forecasting
Sales and market development
Sales closing techniques
Product and service management
Exceeds sales goals
Cold calling
National accounts management
Sales Territory Management
Team oversight
Review of contracts
Promotional sales events
Brand-building strategies
Business development and planning
Empowers high-performing sales teams
Sales coaching
Account management
Direct sales
Positive and upbeat
Sales presentations
Sales expertise
Verbal and written communication
Motivational skills
Sales team training
Relationship building
Accomplishments
Business Development - Initiated two key partnerships which resulted in 60% revenue growth.
Exceeded monthly sales quota
Increased productivity 50% by implementing several process improvements.
Brought in several new customers.
Documentation - Wrote and edited documents to keep staff informed on policies and procedures.