Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
OfficeManager

Curtis Dowell

Saint Joseph,MO

Summary

Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively unsupervised and quickly master new skills. As an Operations Manager, successfully collaborated with consultants, area leaders, and employees to streamline and strengthen processes while controlling costs. Highly organized and detail-oriented, consistently exceeding business targets. In-depth knowledge of operational and budget management techniques. Hardworking employee with excellent customer service, multitasking, and time management abilities. Dedicated to providing every customer with a positive and memorable experience. Committed to meeting company needs through consistent and organized practices, thriving under pressure, and adapting to new situations and challenges to enhance the organizational brand.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Oil Unloader

AGP
08.2024 - Current

Unload crude oil from rail cars

Cable Handler

Clarios
11.2023 - 07.2024

Put cable on batteries as they came down the the assembly line

Grain Inspector

Mo Dept OF Agriculture
10.2023 - 11.2023
  • Inspected the grain for moisture content, temperature, and foreign material.

District Sales Manager

Keurig Dr. Pepper Snapple Group
04.2018 - 09.2023
  • Developed and implemented strategies to increase market share and profitability of the district.
  • Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
  • Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
  • Provided feedback on products, pricing, promotions, marketing campaigns, competitive activities and customer service issues.
  • Negotiated contracts with customers to maximize profits while meeting customer needs.
  • Conducted regular meetings with sales staff to review progress against goals.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Assessed employee performance through regular reviews and documented any areas needing improvement or development.
  • Resolved customer complaints regarding sales and service.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated work to staff, setting priorities and goals.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.

Owner/Operator

Bimbo® Bakeries USA
04.2008 - 04.2018
  • Managed daily operations of business, including hiring and training staff.
  • Identified new opportunities for growth, expansion, and diversification.
  • Oversaw budgeting and financial management.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Developed and implemented successful sales strategies to meet business goals.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.

Grocery Manager

Walmart
05.1997 - 04.2008
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Improved overall sales by identifying market trends and optimizing product selection.
  • Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
  • Managed vendor relationships to ensure timely deliveries and consistent product quality.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
  • Reduced employee turnover with effective training programs and supportive management practices.
  • Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

High School Diploma -

Benton High School
Saint Joseph, MO
05.1997

Skills

  • Sales Territory Management
  • Sales Oversight
  • Customer Relationship Management
  • Marketing Strategy
  • Relationship Building and Management
  • Staff Management
  • Sales Leadership
  • Product and Service Sales
  • Operations
  • Contract Negotiation
  • Territory Management
  • Product Allocation
  • Vendor Management
  • Order Management
  • Customer Relationship Building
  • Sales Team Leadership
  • Cost Negotiation
  • Goal Setting
  • Customer Service Management
  • Labor Relations
  • Production
  • Logistics Management
  • Operations Management
  • Budgeting and Cost Control
  • Inventory Control
  • Client Relationships
  • Purchasing and Procurement
  • Business Strategy Development
  • Policies and Procedures Implementation
  • Shipping and Receiving
  • Employee Scheduling
  • Team Building and Leadership
  • Hiring and Training
  • Problem-Solving
  • Delegating Work
  • Forklift Operation
  • OSHA Compliance
  • Product Inspection
  • Warehouse Picking
  • General Laborer
  • Loading and Unloading
  • Certified Forklift Operator
  • Certified Pallet Jack Operator
  • Warehouse Operations
  • Sampling techniques
  • Teamwork and Collaboration
  • Problem-solving aptitude
  • Effective Communication
  • Problem-solving abilities
  • Retail experience
  • Decision-Making
  • Adaptability and Flexibility
  • Team building
  • Professionalism
  • Staff management
  • Goals and performance
  • Product knowledge
  • Client relationship management
  • Sales strategy development
  • Strategic planning
  • Sales tracking
  • Sales operation
  • Sales planning
  • Goal setting
  • Sales Territory Management
  • Sales operations
  • Sales reporting
  • New business development
  • Performance management
  • Order management
  • Business planning
  • B to B sales
  • Market research
  • Territory management
  • Territory sales management
  • Continuous improvements
  • Salesforce
  • Vendor management
  • Revenue forecasting
  • Key account management
  • Profitability optimization
  • Market intelligence
  • Proposal development
  • Systems and software expertise
  • POS [software name] expert
  • Employee motivation
  • Project management
  • Performance coaching
  • Vendor relationship management
  • Sales forecasting
  • Sales and market development
  • Sales closing techniques
  • Product and service management
  • Exceeds sales goals
  • Cold calling
  • National accounts management
  • Sales Territory Management
  • Team oversight
  • Review of contracts
  • Promotional sales events
  • Brand-building strategies
  • Business development and planning
  • Empowers high-performing sales teams
  • Sales coaching
  • Account management
  • Direct sales
  • Positive and upbeat
  • Sales presentations
  • Sales expertise
  • Verbal and written communication
  • Motivational skills
  • Sales team training
  • Relationship building

Accomplishments

  • Business Development - Initiated two key partnerships which resulted in 60% revenue growth.
  • Exceeded monthly sales quota
  • Increased productivity 50% by implementing several process improvements.
  • Brought in several new customers.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Languages

English

Certification


  • OSHA Certified
  • Hvac type 1 certification
  • Personal property inspection certificate

References

References available upon request.

Timeline

Oil Unloader

AGP
08.2024 - Current

Cable Handler

Clarios
11.2023 - 07.2024

Grain Inspector

Mo Dept OF Agriculture
10.2023 - 11.2023

District Sales Manager

Keurig Dr. Pepper Snapple Group
04.2018 - 09.2023

Owner/Operator

Bimbo® Bakeries USA
04.2008 - 04.2018

Grocery Manager

Walmart
05.1997 - 04.2008

High School Diploma -

Benton High School


  • OSHA Certified
  • Hvac type 1 certification
  • Personal property inspection certificate
Curtis Dowell