Curtis Dyette
Brooklyn,New York
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
15
15
years of professional experience
Work History
Senior IT Support Specialist
United Nations Children's Fund, UNICEF
03.2009 - 10.2023
- Delivered onsite technical support for 500 employees.
- Active Directory Users and Computers (ADUC) - Account Creation, Password Resets, Account unlocks, deletion. Azure Active Directory: Admin Center - User Settings, Password Resets.
- Remote Support for UNICEF global users(Teams, TeamViewer RDP, Citrix XenDesktop).
- SCCM 2016 (1810) (Created packages in the SCCM console, Patch management).
- AV: Setup cameras, monitors and speakers in various conference rooms and troubleshooting technical issues.
- Deployed Wintel/Mac Desktops/Laptops after imaging/reimaging, and SW upgrades. Deployed new iMACs and MacBooks in the UNICEF TV/Radio station offices.
- Upgraded older iMACs and MacBooks from Catalina to Monterey and Ventura, supported Mac users and responded to requests for assistance issue
- Network Monitoring/Network Statistics:(Solarwinds NPM, Lan & Application Monitor).
- TCP/IP tools :tracert/ping/ipconfig/pathping/hostname/nslookup/arp.
- Deployed and maintained Enterprise virtual desktop infrastructure environment and VMware Horizon 7.x in a vSphere environment.
- VMware vSphere ESXi 7.0 (Installed ESXi hosts using best practices). Defined and edited VM settings (Memory,Processors, HD, Network Adapters etc). SDDC.
- Physical Server Builds: HP ProLiant (DL380/Gen 6-11). (Racking/Unracking/Installation/configuration.
- HP ServiceManager ticketing system to manage and process support actions and requests.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed backup and recovery of data assets to safeguard system availability.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
IT Support Consultant
COLUMBIA UNIVERSITY ALUMNI RELATIONS DEPT
07.2008 - 04.2009
- Provided phone and client-facing technical support to over 250 users.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used Remedy ticketing systems to manage and process support actions and requests.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Imaged & Reimaged, tested, and deployed all Desktops and Laptops using Norton’s Ghost 10.
- Remote User Support: (Citrix Virtual Apps, RDP) to user’s desktops and to Servers as needed for support and troubleshooting issues.
- Citrix Presentation Server ICA Thin Client remote access applications support.
- Joined Desktops/Laptops and Servers to the Domain.
- Active Directory Users and Computers snap-in for New Account creation, Password Resets, and overall account management.
- Deployed and configured Windows 2008 Server R2 Enterprise Edition.
- Configured MS Exchange 2007 user accounts and deployed MS Outlook client on user desktops and Laptops.
- Utilized Registry Editor to troubleshoot registry-related issues. Event Viewer to check logs after system crashes.
- Ticketing: Remedy IT Service Management tool.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Science - Information Technology
Concordia College
07.2008
Skills
- System enhancement
- Configuration Management software
- Helpdesk call support
- Virtualization Technologies
- Operating system management
- Asset Management
- Hardware upgrades
- System Configuration
- Desktop support
- Server Management
- Patch management
- Incident Management
Timeline
Senior IT Support Specialist
United Nations Children's Fund, UNICEF
03.2009 - 10.2023
IT Support Consultant
COLUMBIA UNIVERSITY ALUMNI RELATIONS DEPT
07.2008 - 04.2009
Bachelor of Science - Information Technology
Concordia College
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