Curtis Evans
Indianapolis,IN
Summary
CURTIS EVANS A self-motivated professional, who works well under pressure, enjoys new challenges, dependable team player, and dedicated to prioritizing business goals. Strong leader with the ability to lead others, manage multiple projects simultaneously while maintaining a clear perspective of objectives.
Overview
19
19
years of professional experience
Work History
Onsite Manager
Snider-Blake Personnel
04.2023 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Liaised between multiple business divisions to improve communications.
- Distributed employee engagement surveys to identify areas of improvement.
Customer Care Supervisor
Finish Line Inc
01.2008 - 03.2023
- Supervises Customer Care Representatives, which includes: training, coaching, hiring, performance evaluations, payroll controls, performance counseling and terminations procedures, when necessary.
- Manages service levels to meet Department and Company goals.
- Handles customer interactions and escalation issues in order to correct situations and positively impact customer retention.
- Ensures each employee continues to achieve the minimum standards for employment as per company policies.
- Directly supervises employees.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Additional duties and projects as required.
- Ability to read and understand documents such as operating instructions, government forms, procedural manuals
- Ability to present information and effectively respond to questions via telephone
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Makes routine decisions following established policies and procedures; collaborates with manager to gain assistance when complex issues arise
- Evaluated interactions between associates and customers to assess personnel performance.
- Monitored compliance risks while adhering to safety protocols.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Merchandiser
Coca, Bottling Co
01.2005 - 01.2008
- Build and maintain product display in compliance with company standards
- Transport, replace and establish point of sale advertising
- Handled heavy equipment within warehouse
- Unloaded and loaded delivery trucks to be delivered in-store
- Provided excellent service to external customers
Education
University of Southern Indiana
2002
Graduate - undefined
Arsenal Technical High School
2000
Skills
- Business Analysis
- Accounts Payable and Accounts Receivabl
- Customer Service
- Employee Communications
- Recruit Managers
- Customer Satisfaction
- Cross-Functional Collaboration
- EEO Compliance
- Employee Engagement Strategies
- Training and Development
- Policy Improvement Recommendations
- Equal Employment Laws
- Employee Referral Programs
- Quality Assurance Controls
- Emergency Readiness
- Direct Supervision
Timeline
Onsite Manager
Snider-Blake Personnel
04.2023 - Current
Customer Care Supervisor
Finish Line Inc
01.2008 - 03.2023
Merchandiser
Coca, Bottling Co
01.2005 - 01.2008
University of Southern Indiana
Graduate - undefined
Arsenal Technical High School
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