Curtis Evans

Work History

Uber Freight

Chicago, IL

05.2020 - Current

Assisted in conducting comprehensive compliance audits and assessments, encompassing meticulous reviews of policies, procedures, and practices.
Spearheaded the optimization of carrier onboarding procedures by vigilantly monitoring fraud, eligibility, and overall volume, effectively showcasing strong leadership and expertise.
Led a payment fraud prevention audit to proactively detect and thwart fraudulent activities within the payment processing system.
Monitored and analyzed industry trends, swiftly responding to fraud spikes by implementing impactful measures to minimize potential financial losses.
Collaborated closely with team Leads, delivering proactive solutions to address challenges and bolster Uber Freight's business objectives. Demonstrated expertise in resolving complex invoice issues related to accessorial/line haul charges.
Analyzed transactional data to identify potential Anti-Money Laundering (AML) risks and instances of non-compliance.
Implemented standardized procedures that aligned payment practices with rigorous regulatory standards, elevating financial accuracy and ensuring compliance.

Uber Freight

Chicago, IL

09.2019 - 05.2020

Maintained accurate and current carrier contracts and agreements, ensuring meticulous compliance and facilitating contract renewals or necessary amendments.
Proactively engaged with potential customers and carriers across diverse levels, exemplifying strong communication and interpersonal proficiencies.
Collaborated seamlessly with customers, carrier representatives, and operations teams, guaranteeing the active and smooth functioning of all accounts.
Nurtured enduring relationships with both customers and carriers, fostering a robust book of business and contributing significantly to the overall growth of the company.
Collaborated adeptly with carriers and internal departments, promptly addressing operational and service-related issues. This ensured timely resolutions and minimized disruptions, reflecting a commitment to superior customer experiences.

C.H. Robinson International

Wood Dale, IL

10.2017 - 09.2019

Fostered enduring client relationships by delivering precise price quotes and skillfully negotiating customer-centric terms, ensuring high satisfaction and retention rates.
Proactively identified and resolved accounting, billing, and service-related concerns, consistently upholding elevated client satisfaction levels and enriching the overall customer journey.
Collaborated seamlessly with internal colleagues, international C.H. Robinson offices, and external third-party agents, streamlining operations to deliver exceptional customer service.
Maintained meticulous records and documentation, offering timely support and insightful reporting to both internal and external stakeholders.
Efficiently orchestrated deliveries, maintaining close communication with customers to ensure meticulous fulfillment of requirements.
Exhibited prompt and effective communication with clients, responding promptly to inquiries and delivering tailored solutions to meet their needs.
Innovatively assessed client requirements, devising customized solutions that culminated in elevated positive customer ratings.

C.H. Robinson International

Wood Dale, IL

10.2016 - 09.2017

Oversaw the booking and coordination of air and ocean cargo, strategically routing shipments for punctual deliveries.
Prepared, reviewed, and managed a diverse range of export documentation, ensuring meticulous adherence to international trade regulations.
Collaborated adeptly with customs authorities to facilitate seamless customs clearance processes, skillfully managing duties, taxes, and permits.
Expertly optimized container space through efficient shipment consolidation, resulting in reduced shipping costs.
Established and maintained proactive client communication, delivering timely updates and addressing inquiries to ensure a seamless customer experience.
Negotiated competitive freight rates with carriers, achieving substantial cost savings and enhancing the company's financial efficiency.
Demonstrated exceptional proficiency in precise product classification, ensuring full compliance with intricate global regulations.