Curtis Fennicks
Schenectady ,Ny
Summary
Dynamic and results-driven professional with a strong work ethic and expertise in social skills
Professional with strong background in interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through hard work and efficiencyKnown for reliability and proactive approach to meeting organizational goals.
Overview
13
13
years of professional experience
Work History
Commercial Driver
AutoZone
Schenectady, NY
09.2024 - Current
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
- Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
Delivery Driver
Amazon
Cohoes, NY
05.2024 - 06.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Inbound Call Center Sales Representative
Charter Communications, Spectrum
Albany, NY
02.2018 - 2023
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Utilized CRM systems effectively for tracking customer interactions, updating account information, and managing leads.
- Enhanced customer retention with exceptional service, building rapport, and addressing concerns in a timely manner.
- Participated in ongoing training programs to continuously refine sales techniques and improve performance metrics.
- Provided personalized solutions for each caller based on their unique needs, fostering trust and loyalty among clients.
- Contributed to team sales targets by consistently meeting and exceeding individual performance goals.
Customer Service Representative
Davis Vision
Latham, NY
02.2019 - 03.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Resolved complaints to satisfy customers and encourage future transactions.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Answered over 30-50 calls per shift to meet fast-paced call center demands.
Warehouse Selector
Golub
Schenectady, NY
06.2016 - 03.2018
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
- Reduced errors in order fulfillment by conducting thorough quality checks before packing and shipping.
- Picked and packed order items.
Tax Preparer
Liberty Tax Service
Schenectady, NY
01.2013 - 04.2015
- Completed and filed returns with tax departments at local, state, and federal levels.
- Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
- Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
- Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
- Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
- Increased client satisfaction with the timely preparation and filing of income tax returns, meeting strict deadlines.
Education
High School Diploma -
Schenectady High School
Skills
- GPS navigation mastery
- Strong work ethic
- Safe driving practices
- Logbook management
- Customer service
- Critical thinking
- Data entry
Timeline
Commercial Driver
AutoZone
09.2024 - Current
Delivery Driver
Amazon
05.2024 - 06.2024
Customer Service Representative
Davis Vision
02.2019 - 03.2020
Inbound Call Center Sales Representative
Charter Communications, Spectrum
02.2018 - 2023
Warehouse Selector
Golub
06.2016 - 03.2018
Tax Preparer
Liberty Tax Service
01.2013 - 04.2015
High School Diploma -
Schenectady High School