Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Ford

Memphis,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Packer Operator

Brother
04.2022 - Current
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Completed daily orders with expert picking and packing of shipments.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Prepared shipping documents to track incoming and outgoing shipments and maintain proof of transaction.
  • Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.

Program Staff Member

Boys & Girls Club
05.2013 - Current
  • My job responsibilities were to educate the children on passport to manhood, money matters, street smart, and the team lead over the game room.
  • I also fed the kids there snacks and played outdoor activities with them
  • Assisting kid(s) with their homework and projects
  • Provided general program information and assistance.
  • Assisted in gathering of program data to compose thorough monthly reports.
  • Communicated clearly with program staff and participants through written and digital correspondence.
  • Trained and supervised employees on office policies and procedures.

Customer Care Representative

AT&T
10.2022 - 07.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.
  • Navigated multiple computer systems and applications to find information.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Delivery Driver

Amazon
10.2018 - 07.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.

Restaurant Manager

Captain D's Seafood Restaurant
04.2015 - 07.2018
  • My duties were scheduling, interviewing, preparing for inspections, organize staff meetings, and cooking

Repair Technician

Flextronics International RTS Division
03.2014 - 04.2015
  • Place internal components, build and repair Mac book pro and Mac book air units.

Education

Associate - Machine Tool

Tennessee College of Applied Technology
Memphis, TN
07.2014

High -

Craigmont High School
Memphis, TN
05.2013

Skills

  • Direct Support, Disability, Direct Care, Personal Care, Home Health, Direct Care, Problem Resolution (5
  • Years), Time management (5 years), Strong Work Ethic (5 years), Technology (5 years), Accountability
  • (5 years), Leadership Development (5 years), Interpersonal (5 years)
  • Calm and Professional Under Pressure
  • Customer Needs Assessment
  • Online Training
  • Improve Job Skills
  • Coaching and Mentorship
  • Performance Monitoring
  • Performance Improvement Techniques

Timeline

Customer Care Representative

AT&T
10.2022 - 07.2023

Packer Operator

Brother
04.2022 - Current

Delivery Driver

Amazon
10.2018 - 07.2021

Restaurant Manager

Captain D's Seafood Restaurant
04.2015 - 07.2018

Repair Technician

Flextronics International RTS Division
03.2014 - 04.2015

Program Staff Member

Boys & Girls Club
05.2013 - Current

Associate - Machine Tool

Tennessee College of Applied Technology

High -

Craigmont High School

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Curtis Ford