Curtis Fornes
Summary
Dedicated professional with a diverse background in customer service, military, and education seeking a position to leverage experience in fostering a positive team environment and supporting company growth. Possesses a strong commitment to delivering exceptional customer service, with a proven track record of effectively resolving issues and exceeding expectations. Skilled in building rapport with customers and colleagues, adept at creating a supportive and collaborative atmosphere that drives success. Committed to continuous learning and growth, eager to contribute skills and expertise to make a meaningful impact within an organization.
Overview
16
16
years of professional experience
Work History
Driver
Independent Contractors
01.2022 - 12.2024
- Servicing a wide variety of clientele through the gig economy (Uber, Lyft, Wridz, Hitch, Curri, Favor, DoorDash, DeliverThat, AmazonFlex)
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
Float Consultant
True Rest Float Spa
09.2024 - 11.2024
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Implemented rigorous cleanliness and hygiene protocols, maintaining a consistently pristine facility environment.
- Established strong relationships with local businesses, fostering mutually beneficial partnerships that drove referral traffic.
Courier
Self-Employed
01.2014 - 12.2021
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties
Business Development Center Agent
Hendrick Automotive Group
01.2013 - 01.2014
- Enhanced customer engagement by providing knowledgeable assistance to clients.
- Supported sales team with detailed information on products and services, aiding in successful negotiations.
- Answered telephone and email inquiries from potential customers.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
Head Bartender
University Center Club
01.2012 - 01.2013
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Military Police (31B)
Army Reserve
01.2009 - 01.2013
- Developed strategic plans for improving operational efficiency, supporting mission success.
- Coordinated training exercises to ensure readiness of personnel.
- Enhanced communication skills by liaising with various departments.
- Improved team cohesion with regular team-building activities.
Education
40 Credit Hours - Psychology, Leadership, Military Science
Florida State University
Tallahassee, FLAssociate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL06-2011
70 Credit Hours - Psychology, Leadership, Military Science
University of North Georgia
Dahlonega, GAHigh School Diploma -
Allen D. Nease
Ponte Vedra, FL05-2008
Skills
- Adaptable to last-minute changes in fast-paced environments
- Collaborative mindset with an understanding that learning from others is key to personal and professional growth
- Independent problem-solving skills with resourcefulness to complete tasks effectively
- Situational awareness
- Composure under high pressure
Timeline
Float Consultant
True Rest Float Spa
09.2024 - 11.2024
Driver
Independent Contractors
01.2022 - 12.2024
Courier
Self-Employed
01.2014 - 12.2021
Business Development Center Agent
Hendrick Automotive Group
01.2013 - 01.2014
Head Bartender
University Center Club
01.2012 - 01.2013
Military Police (31B)
Army Reserve
01.2009 - 01.2013
40 Credit Hours - Psychology, Leadership, Military Science
Florida State University
Associate of Arts - General Studies
Tallahassee Community College
70 Credit Hours - Psychology, Leadership, Military Science
University of North Georgia
High School Diploma -
Allen D. Nease
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