Curtis Gordon
Alexander,AR
Summary
Entry-level IT Support Professional; Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
GM Team Member
Walmart
Bryant, AR
03.2021 - 03.2023
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Department Manager
Walmart
Bryant, AR
07.2015 - 03.2021
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Jewelry Sales Associate
Walmart
Bryant, AR
12.2012 - 07.2015
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Sales Associate
Walmart
Bryant, AR
03.2011 - 03.2012
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Bryant High School
Bryant, AR 08.2007 - 05.2011
Skills
Flexibilityundefined
Additional Information
Currently studying to obtain recognized IT certifications such as CompTIA A+
Certification
Google IT Support Professional Certificate
Timeline
Google IT Support Professional Certificate
03-2023
GM Team Member
Walmart
03.2021 - 03.2023
Department Manager
Walmart
07.2015 - 03.2021
Jewelry Sales Associate
Walmart
12.2012 - 07.2015
Sales Associate
Walmart
03.2011 - 03.2012
High School Diploma -
Bryant High School
08.2007 - 05.2011
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