Curtis Gorman
Merced,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Server
Bella Luna Restaurant
02.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Installation Technician
Gorman's Chiminey Sweep
11.2019 - 07.2022
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Streamlined workflow for faster job completion through effective communication with team members.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Provided excellent customer service, addressing questions and concerns during the installation process.
Server
Paul's Place Restaurant And Bakery
04.2017 - 11.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Server
Florencio's Mexican Restaurant
03.2013 - 04.2017
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Representative
Lowe's
04.2011 - 03.2013
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Streamlined workflow by optimizing equipment layout and arrangement in the facility.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
Zookeeper Assistant
City Of Merced Applegate Park Zoo
07.2008 - 06.2010
- Improved animal welfare by implementing enrichment programs and providing specialized diets for various species.
- Enhanced visitor experience by conducting informative guided tours, explaining animal behaviors and habitats.
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Assisted in successful breeding programs by closely monitoring animal behavior, health, and interactions.
- Assisted in the safe capture, restraint, and transport of animals when necessary for medical procedures or relocation purposes.
- Minimized stress on animals during routine husbandry tasks by employing low-stress handling techniques based on each species'' unique characteristics.
Education
High School Diploma -
Buhach Colony High School
Atwater, CA06.2008
Skills
- Food inspection
- Order delivery practices
- Supply Restocking
- Guest Engagement
- Safe Food Handling
- Order Management
- Equipment Installation
- Building Maintenance
- Parts Replacement
- Preventive Maintenance
- Problem solving ability
- Appointment Scheduling
- Order Processing
- Payment Processing
- Computer Proficiency
- Customer Service
Timeline
Server
Bella Luna Restaurant
02.2023 - Current
Installation Technician
Gorman's Chiminey Sweep
11.2019 - 07.2022
Server
Paul's Place Restaurant And Bakery
04.2017 - 11.2019
Server
Florencio's Mexican Restaurant
03.2013 - 04.2017
Customer Service Representative
Lowe's
04.2011 - 03.2013
Zookeeper Assistant
City Of Merced Applegate Park Zoo
07.2008 - 06.2010
High School Diploma -
Buhach Colony High School
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