Overview
Work History
Education
Skills
Timeline
Generic

Curtis Gray

Ardmore

Overview

17
17
years of professional experience

Work History

Maintenance Technician

Whatabuger
03.2024 - Current
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.

Sales Associate

Rent A Center Warehouse & Retail Store
02.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Laborer

Crystal Blue Pools
01.2021 - 02.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to the construction of pools and plumbing systems.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Upheld company reputation for quality workmanship through dedication to best practices within the my role.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Used variety of hand and power tools to complete tasks.
  • Provided support and assisted carpenters, masons and other skilled trades.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment.

Maintenance Technician

Whataburger
08.2020 - 07.2021
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Restaurant Shift Leader

Loves Travel Stop
10.2019 - 08.2020
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Cross-trained crew members on different duties to increase coverage.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
  • Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
  • Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
  • Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.
  • Checked and monitored inventory levels to reorder items.

Security Officer

Pinkerton Service/Securitas
11.2019 - 06.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.

Maintenance Technician

Whataburger
03.2018 - 08.2019
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Collaborated with team members to complete larger repair projects efficiently.

Grocery Manager

Win Dixie
04.2017 - 03.2018
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Performed key tasks to promote inviting grocery store appearance.
  • Implemented loss prevention strategies, resulting in reduced shrinkage rates.
  • Ensured compliance with local health regulations through diligent sanitation practices and staff training.
  • Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
  • Boosted employee morale by fostering a positive work environment and providing regular feedback.
  • Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
  • Streamlined store operations for more effective staff scheduling and task allocation.
  • Improved store layout for easier navigation and more pleasant shopping experience.
  • Fostered culture of safety and compliance, leading to reduction in workplace accidents.
  • Enhanced customer experience by training staff in effective communication and problem-solving skills.
  • Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
  • Increased sales during promotional events with strategic product placements and staff incentives.

Restaurant Shift Leader

Loves Travel Stop
01.2014 - 05.2017
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Cross-trained crew members on different duties to increase coverage.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
  • Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
  • Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
  • Reduced employee turnover by fostering a positive work culture that emphasized teamwork, communication, and mutual support among staff members.

Pizza Maker

Domino's Pizza
04.2012 - 01.2014


  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.

Farm Hand

Snyder Farm
03.2008 - 02.2011
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Erected and maintained fencing to protect crops and livestock from predators, ensuring farm security.
  • Conducted soil tests to determine nutrient needs, applying fertilizers accordingly to boost crop production.
  • Managed composting operations to recycle farm waste into valuable fertilizer, enriching soil quality.
  • Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
  • Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
  • Implemented pest control measures, safeguarding crops from pest-related damage and loss.

Education

High School Diploma - Culinary Arts

Job Corps
Guthrie, OK
11.2012

Skills

  • Preventive Maintenance
  • Building maintenance
  • Mechanical troubleshooting
  • Troubleshooting skills

Timeline

Maintenance Technician

Whatabuger
03.2024 - Current

Sales Associate

Rent A Center Warehouse & Retail Store
02.2023 - 01.2024

Laborer

Crystal Blue Pools
01.2021 - 02.2023

Maintenance Technician

Whataburger
08.2020 - 07.2021

Security Officer

Pinkerton Service/Securitas
11.2019 - 06.2020

Restaurant Shift Leader

Loves Travel Stop
10.2019 - 08.2020

Maintenance Technician

Whataburger
03.2018 - 08.2019

Grocery Manager

Win Dixie
04.2017 - 03.2018

Restaurant Shift Leader

Loves Travel Stop
01.2014 - 05.2017

Pizza Maker

Domino's Pizza
04.2012 - 01.2014

Farm Hand

Snyder Farm
03.2008 - 02.2011

High School Diploma - Culinary Arts

Job Corps

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Curtis Gray