Curtis Harrington
Seguin
Summary
Dependable professional with extensive helpdesk experience, providing effective solutions for complex technical issues. Demonstrates strong communication skills, simplifying intricate concepts for end-users. Proven ability to manage diverse inquiries with professionalism and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Home Depot
Sugar Land
10.2024 - 05.2025
- Organized and loaded customer deliveries in accordance with established standards.
- Coordinated with customers and delivery services to ensure satisfaction.
- Executed timely loading of deliveries to optimize operational efficiency.
Construction Associate
Home Depot
Sugar Land
02.2024 - 10.2024
- Provided consultation services to customers undertaking construction projects.
- Operated machinery to ensure optimal store stock levels and visual presentation.
Server and Cashier
Otsuka Ramen & Bar
Friendswood
09.2021 - 01.2023
- Trained and managed server staff to enhance service quality and efficiency.
- Delivered friendly, informative service to guide clientele in product selection.
Bartender and Server
Napa Flats Wood Fired Kitchen
College Station
06.2020 - 08.2021
- Trained new hires on restaurant standards and procedures to ensure compliance.
- Maintained inventory of all bar stock to optimize supply management.
Network Management Technician
Goodfellow Air Force Base, USAF
San Angelo
01.2014 - 01.2020
- Developed and implemented alarmed area training for 20 authorized members, ensuring successful annual security inspection.
- Restored VPN services for Angelo State University ROTC program, benefiting over 100 officers in training.
- Resolved network errors for more than 3,000 workstations during organization-wide Windows 10 technical refresh.
- Identified and repaired firewall issues blocking access to training websites for over 14,000 students.
- Gathered and inventoried 890 unused IT devices, contributing to $450,000 asset repurposing initiative.
Help Desk Technician
Al Udeid Air Force Base, USAF
04.2018 - 10.2018
- Restructured warehouse, organizing 1,000 square feet and over 5,000 devices, saving numerous man hours.
- Sanitized decade-long media storage backlog, preparing site for $30 million infrastructure upgrade.
- Detected and quarantined 132 unsecure workstations within 48 hours, eliminating vulnerabilities on $320,000 of job assets.
- Led troubleshooting and repair of 14 workstations alongside a two-person team, restoring network service to three isolated organizations.
Communications Focal Point Technician
Goodfellow Air Force Base, USAF
San Angelo
11.2016 - 11.2017
- Tracked security requirement tasks for five shops, identifying 56 cyber threats across 2,700 systems.
- Directed corrective actions for 21 high-priority incidents, restoring network capabilities for approximately 6,000 employees.
Education
Some College (No Degree) - Environmental Design
Texas A&M University
College StationSkills
- Order processing and inventory management
- Customer service and support
- Effective communication
- Quality assurance and attention to detail
- Network administration and troubleshooting
- Device inventory and VPN configuration
- Training and development
- Problem solving and incident management
- Information security
- Vulnerability assessment
- Firewall management
- Data entry and logistics
- Warehouse organization
- Cisco IOS proficiency
- Unix-like OS proficiency
Certification
- COMPTIA Security Plus Certified
Affiliations
- BICSI Installer Course 1-3
References
References available upon request.
Timeline
Order Fulfillment Associate
Home Depot
10.2024 - 05.2025
Construction Associate
Home Depot
02.2024 - 10.2024
Server and Cashier
Otsuka Ramen & Bar
09.2021 - 01.2023
Bartender and Server
Napa Flats Wood Fired Kitchen
06.2020 - 08.2021
Help Desk Technician
Al Udeid Air Force Base, USAF
04.2018 - 10.2018
Communications Focal Point Technician
Goodfellow Air Force Base, USAF
11.2016 - 11.2017
Network Management Technician
Goodfellow Air Force Base, USAF
01.2014 - 01.2020
Some College (No Degree) - Environmental Design
Texas A&M University
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