Curtis Hill
Raleigh,NC
Overview
6
6
years of professional experience
Work History
Tour Manager
Self Employed Writer
08.2018 - Current
- Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
- Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
- Utilized social media platforms effectively for promotion and engagement with potential customers, increasing brand awareness within target markets.
- Hired support workers, stagehands and tour talent.
- Anticipated problems with meeting tour deadlines and developed alternative plans.
- Streamlined tour operations for increased efficiency through effective communication with suppliers and vendors.
- Strategically planned and executed group transportation to minimize delays and maximize time spent exploring destinations.
- Increased repeat business with exceptional customer service and attention to detail throughout the entire tour process.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Evaluated guest feedback after each tour to identify opportunities for improvement and implemented changes as needed.
- Trained new Tour Managers in company policies, procedures, and best practices to ensure consistently high-quality experiences for all clients.
- Conducted thorough research on destinations, cultural customs, historical sites, and unique attractions to provide accurate information and engaging narratives during tours.
- Oversaw marketing, PR and location-specific promotions.
- Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
- Built personal relationships with guests to promote positive experiences.
- Consistently exceeded client expectations by delivering exceptional service, engaging storytelling, and insightful information on each destination visited.
- Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
- Worked closely with management staff to create new and lucrative tours.
Skills
- Effective problem solving
- Food and Beverage Management
- Route Planning
- Client Relations
- Accommodation Booking
- Cultural Awareness
- Transportation Management
- Documentation Management
- Contract Review
- Vendor negotiation
- Logistics Coordination
- Travel Arrangements
- Entertainment Coordination
- Tour Promotion
- Payment Collection
- Presentation Skills
- Social Media
- Proficient in Language
- Marketing
- Arts and culture
- Company Branding
- Script Creation
- Adept with GPS navigation
Timeline
Tour Manager
Self Employed Writer
08.2018 - Current
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