Family
Curtis Isham
Vice President
Salt Lake City,UT
Summary
Results-oriented and seasoned Vice President of Operations with extensive experience in leading and optimizing operations within the health care industry. Servant leader with a proven track record of driving efficiency, implementing strategic initiatives, and ensuring compliance with industry regulations. Skilled in budget management, resource allocation, and implementing technology solutions to streamline operations. Committed to delivering high-quality patient care while achieving operational excellence and financial objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Nurse, Emergency Department
St. Mark's Hospital
06.2023 - Current
- Teamed with physicians and other hospital personal to care for patients involving emergent care, serious illness/injury, and trauma.
- Delivered medications to control symptoms and provide effective treatments.
- Provided high-quality emergency care and implementing evidence-based nursing practices.
- Efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Answered codes quickly and orchestrated efficient, skilled medical care.
Vice President of Operations
Encompass Health (Changed Name To Enhabit HH)
06.2020 - 06.2023
- Led all clinical operations over 4 states area (Utah, Colorado, Idaho, and Oregon), oversaw clinical care of nearly 2500 patients on ongoing basis, managed and supervised 7 regional administrators, over saw 22 individual agency locations, led a staff of more that 600 total employees.
- Developed and maintained business plans to include all program requirements established by company.
- Assisted in developing budgets and cost controls for each geographical area of responsibility.
- Ensured that budgets were met and growth expectations were accomplished for region.
- Ensured the responsibilities of assigned organization and staff positions were in alliance with business objectives established by company.
- Trained and ensured teams under my supervision were aware of and complied with company, government, and patient policies, procedures, and regulations.
- Recruited, hired, oriented new administrators as hired.
- Ensured delivery of quality care to patients, enhancement of business development occurred, provided continuous improvement processes of agency efficiency and fiscal success.
Branch Director/Regional Administrator
Encompass Home Health
08.2016 - 06.2020
- Acted as branch director for Salt Lake City agency, ensured growth, management and financial success of branch until promotion to regional administrator.
- As regional administrator, acted as the chief executive agent and contributed to the overall company success by leading the six agencies in the State of Utah under my supervision.
- Managed all agencies operations, personnel performance, and office management on a daily basis.
- Was a servant leader to 200 employees under my supervision, worked with the sales partners to increase referrals to the agency. Assisted in marketing campaigns.
- Ensured delivery of quality care to patients, enhancement of business development occurred, provided continuous improvement processes of agency efficiency and fiscal success.
Chief Operations Officer
Golden Home Health Services
06.2013 - 07.2016
- Led operational team from conception to launch of start-up home health agency.
- Responsible for all operations agency, supervised all administrative, clinical, and sales staff.
- Compiled and instituted all policy and procedures, established all human resource directives, established all billing practices.
- Wrote and instituted the marketing plan, trained all new staff in operations of running a home health agency.
- Ensured earnings goals were met, monitored and controlled costs, oversaw and ensured that all federal, state, and local regulations were followed by all in company.
- Guided the company through JACHO certification where it was accredited on its first application.
- Helped establish company in the community and then assisted in the sale to a large investment firm for significant profit.
Director of Nursing
Valeo Home Health
11.2011 - 06.2013
- Led operational team from conception to launch of start-up home health agency.
- Grew patient census from 0 to 176 and gross revenue to $2 million within first year.
- Responsible for day-to-day operations, supervise 36 clinical staff members, performed all clinical reviews, ensured that all State and Federal regulatory standards were met. Facilitated all billing of insurances for reimbursement, and conduct performance reviews for all staff under my direction.
- Responsible to work with sales department as the clinical liaison, ensuring growth of company from a patient and revenue standpoint.
- Improved patient care quality by implementing evidence-based nursing practices and protocols.
- Reduced hospital readmission rates through effective discharge planning and patient education.
Clinical Supervisory Specialty Program Team Lead
Gentiva Home Health
06.2008 - 11.2011
- Managed all care services provided to patients that were under the care umbrella of specialty programs.
- Implemented and developed the standard of cares for the branch, maintained the integrity of operational policies, and participate in performance improvement activities.
- Acted as a clinical liaison between customers and company to develop relationships and promote referrals to the agency.
- Increased the agency's percentage of patients on specialty programs from less than 20% to greater that 70% during my tenure.
- Oversaw a growth of external referral sources, led team in increasing number of specialty clinics (from 3 to 8) that exclusively used our program as an extension of there own clinics in the home setting.
Education
BSN Nursing -
Westerns Governors University
SLC, UT07.2013
Associates Degree in Science -
Salt Lake Community College
SLC, UT04.2008
Graduated -
Lustre High School
Lustre, MT05.1987
Skills
- Organizational Leadership
- Operations Management
- Organizational Development
- Performance Analysis
- Budgeting and Forecasting
- Leadership Training
- Process Improvements
- Strategic Planning and Execution
- Crisis Management
- Team Building
- Recruiting and Hiring
- Direct Patient Care
Additional Information
Proven servant leader, growth oriented, process driven, Excels at preforming duties in high stress situations, excellent communicator, motivated and self-starter, humble, trustworthy, honest, ethical, and teachable. Strives for excellent in all aspects of life, UT Nursing License in good standing #6938590-3102.
References
References can be provided as requested
Certification
- BLS Health Care Provider - Basic Life Support
- ACLS - Advanced Cardiovascular Life Support
- TNCC - Trauma Nursing Core Certification
- NIH Stroke Certification (National Institutes of Health)
- HCA Crisis Intervention and Response Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Golf
BBQ
NFL
Timeline
Registered Nurse, Emergency Department
St. Mark's Hospital
06.2023 - Current
Vice President of Operations
Encompass Health (Changed Name To Enhabit HH)
06.2020 - 06.2023
Branch Director/Regional Administrator
Encompass Home Health
08.2016 - 06.2020
Chief Operations Officer
Golden Home Health Services
06.2013 - 07.2016
Director of Nursing
Valeo Home Health
11.2011 - 06.2013
Clinical Supervisory Specialty Program Team Lead
Gentiva Home Health
06.2008 - 11.2011
BSN Nursing -
Westerns Governors University
Associates Degree in Science -
Salt Lake Community College
Graduated -
Lustre High School
- BLS Health Care Provider - Basic Life Support
- ACLS - Advanced Cardiovascular Life Support
- TNCC - Trauma Nursing Core Certification
- NIH Stroke Certification (National Institutes of Health)
- HCA Crisis Intervention and Response Certified
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