Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Curtis Johnson

Tampa,FL

Summary

With several years of experience in customer service, I’ve developed strong communication, problem-solving, and interpersonal skills that are directly transferable to the role of a golf cart staff member. In both customer service and golf cart operations, the core goal is to ensure customer satisfaction by providing excellent service. Working in fast-paced environments like Publix and Chick-fil-A has taught me how to efficiently address customer needs, manage multiple tasks simultaneously, and remain calm under pressure—skills essential for navigating a busy golf course or facility while attending to guests.

Customer service requires attentiveness, clear communication, and a commitment to creating a positive experience, all of which are key to ensuring the comfort and safety of passengers in a golf cart. Whether it's greeting and assisting customers, answering questions, or solving problems on the spot, my customer service background has prepared me to anticipate and meet guest needs in real-time.

Additionally, my experience in handling conflicts and maintaining professionalism mirrors the responsibilities of a golf cart staff member, where it’s crucial to be courteous, ensure smooth transportation, and quickly respond to any safety concerns. I am confident that my work ethic, teamwork skills, and ability to follow procedures will contribute to a seamless and enjoyable experience for guests on the course.

Overview

5
5
years of professional experience

Work History

Customer Service Staff Member

Publix
St. Petersburg, FL
03.2021 - Current
  • Greeted customers with pristine customer service skills, answered inquiries, and resolved customer complaints in a timely manner.
  • Handled cash transactions accurately by following established procedures.
  • Assisted customers with locating products throughout the store.
  • Maintained an organized work environment, including stocking shelves and organizing displays.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats, and emails to facilitate customer service.

Front of House Team Member

Chick-fil-A
Pinellas Park, Florida
01.2020 - 10.2020
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • I welcomed each patron warmly, opened the door, and engaged guests to learn how to best serve their needs.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
  • I greeted and talked pleasantly with customers to promote positive image for business.

Education

Bachelor of Arts - Criminology

University of South Florida
Tampa, FL
05-2026

High School Diploma -

Northeast High School
St. Petersburg, FL
05-2022

Skills

  • Complaint Handling and Resolution
  • Teamplayer
  • High-energy attitude
  • Medical terminology knowledge
  • Document Control
  • Office equipment proficiency
  • Proficient with time management
  • Organized and Punctual
  • Safety oversight
  • First Aid
  • Weather Monitoring
  • Physical Fitness
  • Threat Assessment

Affiliations

  • Baseball
  • Football
  • Fishing (Saltwater and Freshwater)
  • Swimming
  • Driving

Accomplishments

  • Placed 4th in the state for culinary specific events in ProStart
  • 1st place in Chess tournament in Pinellas County

Timeline

Customer Service Staff Member

Publix
03.2021 - Current

Front of House Team Member

Chick-fil-A
01.2020 - 10.2020

Bachelor of Arts - Criminology

University of South Florida

High School Diploma -

Northeast High School
Curtis Johnson