CURTIS JOHNSON
Concord,CA
Summary
Accomplished Security Leader and U.S. Air Force veteran with 20 years of experience in safeguarding critical infrastructure and managing complex regional operations. Expertise in threat mitigation, regulatory compliance, and emergency response across multi-site environments. Proficient in risk management and leading teams to align security protocols with federal and industry standards.
Overview
38
38
years of professional experience
Work History
General Manager
Marina Security Services
03.2022 - 04.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Developed and implemented comprehensive security protocols for diverse environments.
- Conducted regular assessments of security measures to identify improvement areas.
- Led training programs for security personnel to enhance performance and compliance.
- Coordinated communication between clients and security staff to ensure service quality.
- Fostered strong relationships with clients to address concerns and feedback promptly.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Forecasted customer demand to set prices or credit terms for goods or services.
Branch Manager
ProGuard Security Services
San Francisco, CA
09.2019 - 03.2022
- Managing and overseeing the East Bay and South Bay Regions.
- Managed financial performance, ensuring customer satisfaction and adherence to branch policies and procedures.
- Ensures the branch adheres to policies, objectives, and practices of the company.
- Developed and maintained strong business relationships with customers to drive loyalty and retention.
- Provide vision and leadership for all assigned employees in the Branch regions.
- Generate new business by supporting a sales team or through personal efforts.
- Oversaw administrative and operational functions, including payroll, billing, accounts receivable, and scheduling, utilizing both manual and automated methods.
- Maintained accurate records of transactions and activities and prepared accurate and timely reports both manually and through automated methods.
Account Manager
Allied Universal
Walnut Creek, CA
06.2019 - 09.2019
- Managed accounts in North Bay and East Bay, ensuring alignment with client needs and business objectives.
- Developed and maintained strong business relationships with customers to foster loyalty and enhance service delivery.
- Ensured financial performance while upholding customer satisfaction and adherence to branch policies and procedures.
- Maintained accurate records of transactions and activities., prepare accurate/timely reports both manually and through automated methods.
Regional Manager
Cypress Security
San Francisco, CA
07.2004 - 06.2019
- Managing and overseeing the East Bay, Sacramento and Seattle Washington Regions.
- Managed financial performance, customer satisfaction, and adherence to branch policies and procedures.
- Provide vision and leadership for all assigned employees in the Branch regions.
- Ensured company performance consistently met or exceeded client requirements and expectations.
- Develops and maintains business relationships with customers.
- Generate new business by supporting a sales team or through personal efforts.
- Established performance measures and enhanced productivity.
- Oversaw administrative and operational functions including payroll, billing, accounts receivable, and scheduling using both manual and automated methods.
- Ensured local/branch compliance with company policies and procedures, including employee conduct, equipment maintenance, and safety.
- Maintained confidentiality of sensitive information and data to protect client privacy.
- Conduct, initiate and follow-up on ongoing investigations.
- Conducted disciplinary hearings to address employee conduct issues according to company policy.
Security Specialist, (Honorably Discharged)
UNITED STATES AIR FORCE
01.1988 - 01.1996
- Assisted in leading security operations as Flight Sergeant, coordinating team efforts to maintain safety and security, 1989-1993
- Controlled access to flight line and responded to alarms as part of Alarm Response Team to ensure safety and security of aircraft operations, 1988-1996
- Monitored alarm systems and operated emergency communication system to ensure rapid response to security incidents, 1994-1996
Education
Cisco Networking Systems Certificate -
Chabot College
Hayward, CA01-2002
Certificate of Completion -
Airman Leadership School
Lackland AFB, Texas01-1991
High School Diploma -
Walbrook Senior High School
Baltimore, MD01-1985
Security Police Air Base Ground Defense Course -
Security Police Technical School
Basic Military Training -
Community College of the Air Force
Lackland AFB, TXSkills
- Security protocols
- Financial management
- Financial forecasting
- Efficiency analysis
- Client management
- Employee training
- Crisis management
- Leadership skills
- Communication management
Timeline
General Manager
Marina Security Services
03.2022 - 04.2026
Branch Manager
ProGuard Security Services
09.2019 - 03.2022
Account Manager
Allied Universal
06.2019 - 09.2019
Regional Manager
Cypress Security
07.2004 - 06.2019
Security Specialist, (Honorably Discharged)
UNITED STATES AIR FORCE
01.1988 - 01.1996
Cisco Networking Systems Certificate -
Chabot College
Certificate of Completion -
Airman Leadership School
High School Diploma -
Walbrook Senior High School
Security Police Air Base Ground Defense Course -
Security Police Technical School
Basic Military Training -
Community College of the Air Force