Curtis Jones
Lakewood,CO
Summary
Proactive Assistant District Manager with extensive experience in team performance optimization, budget planning, and regulatory compliance. Known for fostering supportive work environments and improving employee satisfaction through effective coaching and communication. Skilled in project management, change management, and strategic planning, bringing strong leadership and problem-solving abilities to drive organizational success.
Overview
5
5
years of professional experience
Work History
Assistant District Manager
Social Security Administration, SSA
11.2019 - Current
- Boosted team performance by implementing effective coaching and training methods.
- Demonstrated adaptability during periods of change or challenge while maintaining focus on achieving goals.
- Assisted in annual budget planning for the district, contributing to accurate financial management.
- Increased employee satisfaction by fostering a supportive work environment focused on teamwork and open communication.
- Oversaw employee recruitment, hiring, and onboarding processes.
- Ensured compliance with safety regulations and guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
District Manager
Social Security Administration, SSA
04.2023 - 10.2023
- Ensured compliance with agency policies and procedures as well as federal/state regulations by conducting regular audits of operational practices within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Management Analyst
Social Security Administration, SSA
10.2022 - 04.2023
- Designed custom reports to provide actionable insights for senior management, facilitating data-driven decision making.
- Spearheaded change management initiatives, effectively managing resistance while supporting employees through transitions in the workplace environment.
- Collaborated with cross-functional teams to achieve project goals, fostering a culture of teamwork and communication.
- Assisted in the development of long-term strategic plans, setting organizational goals and priorities aligned with company vision and values.
- Improved organizational performance with data-driven analysis and strategic recommendations for management decision making.
- Managed complex projects from inception to completion, ensuring timely delivery within scope and budget constraints.
Education
Bachelor of Science - Social Psychology
Park University
Kansas City, MONo Degree - Leadership
Office of Personnel Management
Denver, CO01-2017
Skills
- Advertising planning
- District budgeting
- Business reporting
- Team motivation
- Recruitment and hiring
- Customer rapport
- Recruiting and interviewing
- Employee performance evaluation
- Orientation and training
- Performance reviewing
- Meeting facilitation
- Project management abilities
- Schedule oversight
- Promotional planning
- Employee engagement
- Policy administration
- Orientating and training
- Problem-solving abilities
- Multitasking
- Reliability
- Conflict Resolution
- Team building
- Operations Management
- Time management abilities
- Adaptability
- Project Management
- Crisis Management
- Change Management
- Regulatory Compliance
- Process Optimization
Accomplishments
Regional Commissioner Citation Awarded to team I supervised for 2020 performance year. Improved morale and productivity of the team.
Awarded a Commissioner Citation May 2022 (Social Security Administrations Highest Honor)
Competed and selected for the Denver Region Management Development Program. Graduated 2023.
Timeline
District Manager
Social Security Administration, SSA
04.2023 - 10.2023
Senior Management Analyst
Social Security Administration, SSA
10.2022 - 04.2023
Assistant District Manager
Social Security Administration, SSA
11.2019 - Current
Bachelor of Science - Social Psychology
Park University
No Degree - Leadership
Office of Personnel Management
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