Curtis Kirby
Rice Lake,WI
Summary
Prior experience as a Team Leader directing activities of workgroups. Developing strategies, providing training, setting goals and obtaining feedback from team members. Interpersonal and communication skills. Big picture focus with experience in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Assembler
Quanex
09.2024 - Current
- Followed safety protocols to maintain safe working environment.
- Increased production efficiency by assembling components quickly and accurately.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet standards.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Verified part numbers and placed parts in appropriate shipping containers.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Team Lead
Quanex
06.2021 - 05.2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked different stations to provide optimal coverage and meet production goals.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Communicated KPIs outlined in annual plan to inform employees of expectations.
- Managed schedules, accepted time off requests.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Adjusted equipment to meet different productivity levels.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Leader of nineteen employees.
- Held daily tier meetings to inform team members on company news and updates.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
Machine Operator
Quanex
03.2018 - 06.2021
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Counted and recorded finished packaged items.
- Monitored and adjusted machine settings to maintain product quality and accuracy.
- Operated various types of machinery, contributing to the successful completion of daily production.
Taxi Cab Driver
Stoughton Transit
01.2014 - 09.2014
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Arrived on time to customer appointments.
- Followed road rules to protect passengers and prevent accidents.
- Handled upkeep for taxi, added fuels, cleaned exterior and sprayed out interior.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Calculated rides costs, received money, and returned change.
- Checked in with dispatch to determine schedule and planned pickups.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Used mobile application to connect with customers, track distances and report locations.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Provided mobility to assist disabled passengers.
Deboarder
North American Fur Auctions
01.2014 - 05.2014
- Cleared jams to keep equipment fully operational.
- Set up and calibrated machinery to meet specific production requirements.
- Developed strategies to increase productivity and reduce waste.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating machinery.
Lead Lab Technician
Eyemart Express LLC
06.2008 - 08.2013
- Used specialized tools to repair and adjust eyeglasses.
- Cleaned finished lenses and eyeglasses using cloths and solvents.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
- Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
- Shaped lenses appropriately for insertion into frames.
- Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.
- Collaborated with team members to efficiently meet production goals.
- Assembled eyeglass frames and lenses.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
U-Haul Moving And Storage
07.2005 - 06.2008
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Repaired and replaced worn and damaged components.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Collaborated with mechanics to inspect diesel engines for signs of damage.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Diagnosed mechanical problems for repair or replacement.
- Used specialized tools and equipment to diagnose and repair issues.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Education
High School Diploma -
Stoughton High School
Stoughton, WI06.2005
Skills
- Job Assignments
- Equipment Maintenance
- Production Monitoring
- Quality Standards
- Key Performance Indicators (KPI)
- Team Meetings
- Team Monitoring
- Performance Improvement
- Workplace Safety
- Industrial Manufacturing
- Assembly and production
- Problem-solving
- Attention to detail
- Time management
- Machine operation
Timeline
Assembler
Quanex
09.2024 - Current
Team Lead
Quanex
06.2021 - 05.2024
Machine Operator
Quanex
03.2018 - 06.2021
Taxi Cab Driver
Stoughton Transit
01.2014 - 09.2014
Deboarder
North American Fur Auctions
01.2014 - 05.2014
Lead Lab Technician
Eyemart Express LLC
06.2008 - 08.2013
Customer Service Representative
U-Haul Moving And Storage
07.2005 - 06.2008
High School Diploma -
Stoughton High School
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