Customer-oriented General Manager with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Work History
General Manager
5 Years 10 Months
Logistics | 01.2021 - Current
Reported directly to the Vice President, overseeing all Inventory for a $60m+ million-dollar facility including:
Analyzing Profit and Loss statement
Assisted in planning capital expenditures, bidding, and recommending/negotiating contracts
Oversight for all inventory, inventory processes, and cycle counts
Forecasted sales and manpower to guarantee team readiness for spikes and lulls in volume
Managed and developed the support operations team, including hiring, goal setting, performance management projects, and training
Benchmarked and collaborated with stores across the DC’S
And wrote procedures for improving productivity and quality standards for the warehouse
Ensured safety procedures were followed in accordance to company Risk Control objectives by managing the monthly audit process
Reviewed, amended, and implemented annual facility training and succession plans prepared by direct reports
Set and reviewed quarterly performance goals and conducted annual performance reviews for the management team while creating a structured process to provide team with solid constructive criticism and acknowledgement of accomplishments/contributions
Back to back Distribution Center of the Year Award for Logistics and Operations
Highest Associate Engagement Survey in the network
Annual P&L budget of 10 billion dollars
Director of Supply Chain
2 Years
Dollar Tree | 01.2019 - 01.2021
Reported directly to the Senior Vice President, overseeing special projects, identify and lead division initiatives to improve logistic processes and costs
Experience developing and implementing strategies, to improve leadership talent, engagement, and safety performances
Leadership skills: Including managing two Distribution Centers, 2 Million Sq
Ft., $1.5 Billion P/L, 1300 associates, and 125 managers
Experience using Six Sigma, root cause analysis and project management tools, to improve sales, service, and operational processes
Establish logistics and fulfillment as a center of excellence within the organization
Significant contributions
20% improvement on logistics costs
Profile reconstruction
Oversight for all inventory, inventory processes, and cycle counts
Forecasted Volumes and manpower to guarantee team readiness for spikes and lulls in volume
Managed and developed the support operations team, including hiring, goal setting, performance management projects, and training
Benchmarked and collaborated with clubs across the DC’S
And wrote procedures for improving productivity and quality standards for the warehouse
Ensured safety procedures were followed in accordance to company Risk Control objectives by managing the monthly audit process
Reviewed, amended, and implemented annual facility training and succession plans prepared by direct reports
Spokesperson for Walmart Veterans Community Online
Regional General Manager II
2 Years
Walmart Stores, Inc. | 01.2017 - 01.2019
Company Overview: Bentonville, Arkansas
Provide overall direction for three facilities in excess of $30 billion annual P&L and more than 2600 associates
Drive overall financial performance of four DC’S preparing, analyzing, and reconciling financial reports
Create and administer capital and expense budgets by analyzing costs and forecasts and incorporating them into strategic business plans
Deliver effective execution of operational processes by evaluating outcomes to ensure desired results and to identify and capitalize on opportunities
Forge continuous improvement programs by providing information and feedback for processes within the organization
Conduct SWOT analysis of local, regional and national markets to identify growth opportunities and potential liabilities
Procure and develop high-performing facility management and competitive talent by championing company diversity initiatives
Ensure compliance with company and legal policies, procedures, and regulations by implementing and monitoring asset protection, safety, and compliance controls
Cultivate a customer-focused environment of respect and integrity by integrating company values into all programs and practices
Leverage internal and external partnerships and networks through community outreach and involvement
Annual P&L budget of 52 billion
All 4 distribution centers under mu prevue were awarded Distribution Center of the Year
Bentonville, Arkansas
Key Deliverables:
Grew YOY CPH by more than 15 % by raising expectations in the Facility
Consistently reduced expenses YOY on average of 10% through sustainable processes, including education, ownership, and accountability
Increased overall customer experience track from 8.48 to 9.69
Facility ranks in the top tier within the Canada division
Reduced associate/customer accidents by 50%
Improved Associate Opinion survey results by 25 %
General Manager
4 Years
Walmart Stores, Inc. | 01.2013 - 01.2017
Company Overview: Bentonville, Arkansas
Reported directly to the Vice President, overseeing all Inventory for a $6B+ million-dollar facility including:
Analyzing Profit and Loss statement
Assisted in planning capital expenditures, bidding, and recommending/negotiating contracts
Oversight for all inventory, inventory processes, and cycle counts
Forecasted sales and manpower to guarantee team readiness for spikes and lulls in volume
Managed and developed the support operations team, including hiring, goal setting, performance management projects, and training
Benchmarked and collaborated with clubs across the DC’S
And wrote procedures for improving productivity and quality standards for the warehouse
Ensured safety procedures were followed in accordance to company Risk Control objectives by managing the monthly audit process
Reviewed, amended, and implemented annual facility training and succession plans prepared by direct reports
Set and reviewed quarterly performance goals and conducted annual performance reviews for the management team while creating a structured process to provide team with solid constructive criticism and acknowledgement of accomplishments/contributions
Bentonville, Arkansas
Divisional Operations Manager, Eastern United States & Puerto Rico
2 Years
Walmart Stores, Inc. | 01.2011 - 01.2013
Company Overview: Bentonville, Arkansas
Reported directly to the Vice President, overseeing all operations for $130+ billion dollar facilities including:
Analyzing Profit and Loss statements
Assisted in planning capital expenditures, bidding, and recommending/negotiating contracts
Oversight for all inventory, inventory processes, and cycle counts
Forecasted sales and manpower to guarantee team readiness for spikes and lulls in volume for 15 DC’s
Managed and developed the operations team, including hiring, goal setting, performance management projects, and training
Benchmarked and collaborated with DCs across the U.S
And wrote procedures for improving productivity and quality standards for the warehouse
Ensured safety procedures were followed in accordance to company Risk Control objectives by managing the monthly audit process
Reviewed, amended, and implemented annual facility training and succession plans prepared by direct reports
Set and reviewed quarterly performance goals and conducted annual performance reviews for the management team while creating a structured process to provide team with solid constructive criticism and acknowledgement of accomplishments/contributions
Helped lead the East Logistics Region to operational excellence
Eight of the 10 top performing distribution centers were from the East Region
Bentonville, Arkansas
Divisional Operations Manager, Florida
2 Years
Walmart Stores, Inc. | 01.2009 - 01.2011
Company Overview: Bentonville, Arkansas
Reported directly to the Vice President, overseeing all operations for a $118+ billion-dollar facilities including:
Analyzing Profit and Loss statement
Assisted in planning capital expenditures, bidding, and recommending/negotiating contracts
Oversight for all inventory, inventory processes, and cycle counts
Forecasted sales and manpower to guarantee team readiness for spikes and lulls in volume for 7 DC’s
Managed and developed the operations team, including hiring, goal setting, performance management projects, and training
Benchmarked and collaborated with DCs across the U.S
And wrote procedures for improving productivity and quality standards for the warehouse
Ensured safety procedures were followed in accordance to company Risk Control objectives by managing the monthly audit process
Reviewed, amended, and implemented annual facility training and succession plans prepared by direct reports
Set and reviewed quarterly performance goals and conducted annual performance reviews for the management team while creating a structured process to provide team with solid constructive criticism and acknowledgement of accomplishments/contributions
Helped lead the East Logistics Region to operational excellence
Seven of the 10 top performing distribution centers were from the East Region
Bentonville, Arkansas
Education
Certificate - Global Supply Chain Management
University of Pennsylvania Wharton Executive Education | Philadelphia, PA | 09.2022
Bachelor of Science - Economics and Finance
Virginia State University | Petersburg, VA | 05.1996
Skills
Cogent Leader & Mentor
Adaptive Problem Solver
Readily Establishes Rapport
Intuitive Decision Maker
Effective Collaborator
Leadership and team building
Financial Experience
Strong Interpersonal Skills
Affiliations
Omega Psi Phi Fraternity Inc.
Chair of the Heart Walk Association
Member of United Way and ADEA Board
Red Cross, Partners in Education member
Timeline
General Manager
Logistics
01.2021 - CurrentRead More
Director of Supply Chain
Dollar Tree
01.2019 - 01.2021Read More
Regional General Manager II
Walmart Stores, Inc.
01.2017 - 01.2019Read More
General Manager
Walmart Stores, Inc.
01.2013 - 01.2017Read More
Divisional Operations Manager, Eastern United States & Puerto Rico
Walmart Stores, Inc.
01.2011 - 01.2013Read More
Divisional Operations Manager, Florida
Walmart Stores, Inc.
01.2009 - 01.2011Read More
University of Pennsylvania Wharton Executive Education