Microsoft Office
Curtis Learperl
Sr. Customer Care Advocate-Social Media & Digital
Columbus,OH
Summary
Dedicated Sr. Customer Care social media & digital Representative bringing top-notch skills in oral and written communication. Enhances customer experiences and brand protection by understanding customer needs, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sr. Customer Care Advocate Digital & Social Media
Wendy's Corporation
3 2022 - Current
- Coordinated timely responses to online customer communication and researched complex issues.
- Navigated multiple computer systems and applications to find information.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
Customer Care Advocate
Wendy's Corporation
05.2021 - 03.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided tutorials, troubleshooting and aiding customers navigating through the Wendy's app.
Security Professional
Allied Universal
8 2018 - 5 2021
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
Education
Associate of Applied Science - Video Game Art & Animation
Columbus State Community College
Columbus, OH 05.2001 -
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL 08.2006 - 05.2010
Skills
MS Office
Graphics design
Proficient in Adobe
Digital illustration
Complaint Handling
Data entry proficiency
First Call resolution
Software
Salesforce
Maya
Unity
Adobe Photoshop
Adobe illustrator
Sprinklr
Certification
First Aid/CPR Certified
Timeline
Customer Care Advocate
Wendy's Corporation
05.2021 - 03.2022
First Aid/CPR Certified
08-2019
High School Diploma -
Royal Palm Beach High School
08.2006 - 05.2010
Associate of Applied Science - Video Game Art & Animation
Columbus State Community College
05.2001 -
Sr. Customer Care Advocate Digital & Social Media
Wendy's Corporation
3 2022 - Current
Security Professional
Allied Universal
8 2018 - 5 2021