Microsoft Office
Curtis Learperl
Sr. Customer Care Advocate-Social Media & Digital
Columbus,OH
Summary
Dedicated Sr. Customer Care social media & digital Representative bringing top-notch skills in oral and written communication. Enhances customer experiences and brand protection by understanding customer needs, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sr. Customer Care Advocate Digital & Social Media
Wendy's Corporation
3 2022 - Current
- Coordinated timely responses to online customer communication and researched complex issues.
- Navigated multiple computer systems and applications to find information.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
Customer Care Advocate
Wendy's Corporation
05.2021 - 03.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided tutorials, troubleshooting and aiding customers navigating through the Wendy's app.
Security Professional
Allied Universal
8 2018 - 5 2021
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
Education
Associate of Applied Science - Video Game Art & Animation
Columbus State Community College
Columbus, OH 05.2001 -
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL 08.2006 - 05.2010
Skills
MS Office
Software
Salesforce
Maya
Unity
Adobe Photoshop
Adobe illustrator
Sprinklr
Certification
First Aid/CPR Certified
Timeline
Customer Care Advocate
Wendy's Corporation
05.2021 - 03.2022
First Aid/CPR Certified
08-2019
High School Diploma -
Royal Palm Beach High School
08.2006 - 05.2010
Associate of Applied Science - Video Game Art & Animation
Columbus State Community College
05.2001 -
Sr. Customer Care Advocate Digital & Social Media
Wendy's Corporation
3 2022 - Current
Security Professional
Allied Universal
8 2018 - 5 2021
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