Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Magee

Nacthez,MS

Summary

Dynamic Front End Team Lead at Walmart with a proven track record in complaint resolution and employee motivation. Adept at enhancing customer satisfaction through effective problem-solving and cash handling accuracy. Recognized for developing innovative solutions that streamline operations and foster team collaboration, driving significant improvements in service delivery.


Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.

Overview

13
13
years of professional experience

Work History

Front End Team Lead

Walmart
01.2020 - Current
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.

Supervisory Posistions During 14 Year Employment

Walmart
09.2012 - 01.2020
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Delivered services to customer locations within specific timeframes.
  • Strengthened communication skills through regular interactions with others.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Identified issues, analyzed information and provided solutions to problems.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.

Associate Posistions During 14 Year Employment

Walmart
01.2012 - 01.2020
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Paid attention to detail while completing assignments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided professional services and support in a dynamic work environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.

Education

Associate of Arts -

Copiah-Lincoln Community College
Natchez, MS

Skills

  • Complaint resolution
  • Cash counting
  • Credit returns processing
  • Administrative skills
  • Goals and performance
  • Staff supervision
  • Marketing
  • Checkout monitoring
  • Workflow management
  • Employee motivation
  • Price verification
  • Customer service
  • Team supervision
  • Time management
  • Cash handling accuracy
  • Conflict management
  • Effective planning
  • Shift checklists
  • Problem-solving skills
  • Display setup
  • Financial management
  • Accurate money handling
  • Listening skills
  • Fraud prevention
  • Cash register operation
  • Opening and closing procedures
  • Refunds processing
  • Training and mentoring

Timeline

Front End Team Lead

Walmart
01.2020 - Current

Supervisory Posistions During 14 Year Employment

Walmart
09.2012 - 01.2020

Associate Posistions During 14 Year Employment

Walmart
01.2012 - 01.2020

Associate of Arts -

Copiah-Lincoln Community College

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