Curtis McTier
Springfield,MA
Summary
To obtain employment so I can help support my daughter while she's in college. Authorized to work in the US for any employer ADDITIONAL INFORMATION Security Officer with more than three years of seasonal experience. Dishwasher with more than two and a half years of experience. Cashier with more than four years of experience. Sales Clerk with more than one year of experience. A Laborer with more than five years of experience. Follow all written or oral instruction.
Overview
28
28
years of professional experience
Work History
Residential Support /Supervisor
Mental Health Association Inc
Springfield, MA
05.2020 - Current
- I assisted a group of people with everyday living tasks.
- Applied account feedback to identify service deficiencies and develop solutions.
- Analyzed data to identify opportunities for improving support levels.
- Fostered positive and inclusive team culture for support staff.
- Reported concerns and recommendations from clients and employees to senior management.
- Resolved complex and escalated support issues.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Improved internal processes to increase customer response times and employee productivity.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Created weekly schedules for team members and enforced timely shift start and end times.
- Evaluated performance of support staff and provided coaching to improve performance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Analyzed financial activities of department to share budgetary input with managers.
Dishwasher
Olive Garden
West Springfield, MA
07.2016 - 10.2021
- Wash dishes, take out trash, and clean the entire restaurant was clean and ready for the next day.
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
PCA
Laura Ashley
Pittsfield, MA
01.2018 - 04.2020
- I assisted with everyday living tasks that couldn’t be performed alone
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Planned and prepared meals meeting patients' nutritional requirements.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
- Monitored, measured and documented patients' vital signs in EMR system.
- Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Kept instruments and equipment clean and sanitized.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted with patient admissions, discharges and transfers.
- Recorded patient conditions and vital signs before and after medical operations.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
Dishwasher /Prep Cook
On The Border
West Springfield, MA
10.2016 - 10.2017
- Wash dishes, take out trash, prepare the food to be cooked by the chef’s
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Replaced clean utensils in storage bins for easy access.
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
- Assisted chef with food measurements, preparation and storage when necessary.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Followed proper procedures to clean large and unwieldy kitchen supplies.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Adhered to sanitary regulations to prevent contamination with food products.
- Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
- Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.
- Inspected dishes closely to check for remnants of food or dirt.
- Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
RGIS Inventory Specialist
RGIS
Rocky Hill, MA
03.2016 - 08.2016
- Performed inventory cycle counting and identified discrepancies.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Entered information into system to update status reports.
Laborer / Sales Representative
Image Floors
Springfield, MA
01.2012 - 08.2015
- I advertise our company in every way, shape, and form
- I use all the basic household tools on an everyday basis
- I help redecorate the interior of homes
- Clean up and remove all trash.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
Retail Merchandiser
CVS Health
Los Angeles, CA
01.2009 - 06.2011
- Restock stores using planograms which tells you where things should be to maximize sales
- Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
- Communicated and coordinated execution of planograms with store management.
- Updated store planograms in collaboration with management.
- Placed prices and descriptive signage to enhance displays and promote items.
- Displayed promotional material such as signs and banners.
- Verified correct display signage for products and sales promotions to keep patrons aware.
- Displayed appropriate signage for products and sales promotions to inform customers of best deals.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Created visual displays to showcase products in interactive and engaging way.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Used company provided mobile technology to perform basic job functions.
- Displayed products to drive sales, using knowledge of consumer and market trends.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Consulted with management and advertising teams to plan optimal promotions.
- Drove sales by developing engaging displays in high-traffic store areas.
- Highlighted differences between competitor brands and managed product lines through innovative merchandising campaigns.
Dishwasher, Max's Tavern
Springfield, MA
01.2007 - 01.2008
- I washed all the dishes
- I made sure each Chef had the pans that they needed to cook
- I cleaned the dish machine and the floor
- I took out all of the garbage at the end of the night
- I made sure things were prepared for the next day.
Sales Representative
Laundro Max
Springfield, MA
01.2006 - 01.2007
- Count inventory before and after each shift
- Place orders on inventory before stock ran out
- Cash out customers
- Wipe down all the equipment
- Clean the entire building and empty the trash as I went out the door.
Cashier
Dunkin Donuts
Springfield, MA
01.2006 - 01.2006
- Restock inventory
- Take the customer’s order and cash them out as well.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Assistant Manager/ Casher / Stock Clerk
Family Dollar
Springfield, MA
01.2005 - 01.2006
- Restock the shelves
- Count my cash drawer before and after my shift
- Place orders for inventory
- Cashed out customers
- Counted all money at the end of the night and put it in the safe
- I helped make the schedule for other employees
- I completed all paper work for our branch at the end of the night.
Laborer
United Movers
Chicopee, MA
01.2002 - 01.2005
- I would go to the customer's homes, pack up all their belongings that they wanted to take with them and then move then into their new home
- I also traveled out of state whenever it was needed.
Laborer
Golden Nozzle Car Wash
Springfield, MA
01.2004 - 01.2004
- I dried off vehicles as they came out the automatic car wash
- I detailed cars three days a week or when my personal service was requested.
Cashier/ Stock Clerk
Sunoco Gas Station
Springfield, MA
01.2002 - 01.2003
- I counted out cash drawers and made cash drops every shift
- I restocked the cooler and made note of when inventory was getting low
- I made cash drops and completed paperwork after every shift.
Cashier/ Line Server
Boston Market
Springfield, MA
01.2002 - 01.2002
- I took orders from customers and fill out the order from side bar
- I counted my cash drawer before and after my shift
- I also cleaned up the lobby when we closed for the night.
Cashier/ Bagger/ Carts
Stop-n-Shop
Springfield, MA
01.1999 - 01.2001
- I counted my cash drawer at the beginning and end of every shift
- I cashed out customers
- I would go outside and collect carriages so customers would have some carriages when they needed to use them.
Line Server/ Dishwasher/ Line Cook
Old Country Buffet
Springfield, MA
01.1998 - 01.2001
- I made sure that every item on the buffet was full at all times
- I made sure the bar was clean at all times
- I cleaned out the buffet bar at the end of the night
- I washed all the dishes and cleaned out the dish machine by the end of the night
- I emptied all trash and made sure everything was ready when it was time to open up the next day
- I cooked for three years
Security Officer/ Laborer Seasonal/ Guidance Counselor
M.C.D.I
Springfield, MA
01.1998 - 01.2000
- I made sure every visitor that entered the building signed in and had a visitor pass
- I made sure there were no students in the halls during school hours
- I helped students deal with school issues and everyday life issues as well.
Education
High School Diploma -
Springfield High School
Springfield, MA06.2000
Some College (No Degree) -
Springfield Technical Community College
Springfield, MAAdditional Information
- Training included: Crafting individual player development plans, workout routines for young and veteran players, setting up practices and preparation, development through film, and in-season workouts vs. post-season workouts.
(Mentored by Atlanta Hawks Senior Advisor, Larry Riley, and Utah Jazz Asst. Coach Irv Roland)
Reference: Dr. Lynn Lashbrook, President, Sports Management Worldwide, 503-445-7105 - Completed the CPI Nonviolent Crisis Intervention Training. 8 hours completed Issued: 3/24/25 Expires: 3/24/27
- Women's Board 25 Certified Official out of Western Massachusetts November 2020-present
- NFHS Registered Official Of Basketball November 2021- present
- MAP certification out of Western Massachusetts November 14th 2025- November 30th 2027
- Department Of Youth Services Basic Training Program May 27th 2022- present
- Women's Board 25 Certified Official Instructor out of Western Massachusetts September 2024- present
Timeline
Residential Support /Supervisor
Mental Health Association Inc
05.2020 - Current
PCA
Laura Ashley
01.2018 - 04.2020
Dishwasher /Prep Cook
On The Border
10.2016 - 10.2017
Dishwasher
Olive Garden
07.2016 - 10.2021
RGIS Inventory Specialist
RGIS
03.2016 - 08.2016
Laborer / Sales Representative
Image Floors
01.2012 - 08.2015
Retail Merchandiser
CVS Health
01.2009 - 06.2011
Dishwasher, Max's Tavern
01.2007 - 01.2008
Sales Representative
Laundro Max
01.2006 - 01.2007
Cashier
Dunkin Donuts
01.2006 - 01.2006
Assistant Manager/ Casher / Stock Clerk
Family Dollar
01.2005 - 01.2006
Laborer
Golden Nozzle Car Wash
01.2004 - 01.2004
Laborer
United Movers
01.2002 - 01.2005
Cashier/ Stock Clerk
Sunoco Gas Station
01.2002 - 01.2003
Cashier/ Line Server
Boston Market
01.2002 - 01.2002
Cashier/ Bagger/ Carts
Stop-n-Shop
01.1999 - 01.2001
Line Server/ Dishwasher/ Line Cook
Old Country Buffet
01.1998 - 01.2001
Security Officer/ Laborer Seasonal/ Guidance Counselor
M.C.D.I
01.1998 - 01.2000
High School Diploma -
Springfield High School
Some College (No Degree) -
Springfield Technical Community College