Curtis Mitchell, Jr.
Summary
Employee Relations Partner at The Michael's Companies with expertise in conflict resolution and legal compliance. Proficient in workplace mediation and evidence analysis, fostering a positive work environment and enhancing employee relations policies. Strong communication and problem-solving skills contribute to organizational success and improved workplace culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Employee Relations Partner
The Michael's Companies
Dallas
03.2023 - 07.2025
- Conduct investigations and mediate impartially regarding workplace misconduct, discrimination, harassment, policy violations, and other employee relations conflicts, complaints, and grievances.
- Provide guidance and support to management and team members on employee relations issues.
- Assist with developing and implementing employee relations policies and procedures.
- Collaborate with HR partners and the legal department to ensure compliance with employment laws and regulations.
- Outstanding oral and written abilities for engaging with personnel at all tiers.
- Great organizational and time-management skills.
- Excellent problem-solving and decision-making skills.
- Ability to manage delicate information with care, while upholding confidentiality.
- Proven work experience as an employee relations investigator or business partner.
- Managed conflict resolution processes to address employee grievances effectively.
- Evaluated employee feedback to recommend improvements in workplace culture and practices.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Interviewed team members and witnesses to acquire additional insight into case details.
Investigator
The Michael's Companies
Dallas-Fort Worth Metroplex
07.2020 - 02.2023
- Assisted, conducted and investigated internal and external violations.
- Identified criminal activity by utilizing information from exception based reporting systems.
- Identified store policy violations by utilizing information from exception based reporting systems.
- Utilized proper Wicklander & Zulawski techniques as primary method in resolving internal cases.
- Conduct phone interviews utilizing proper Wicklander & Zulawski techniques & principles.
- Collected, reviewed, documented and maintained all evidence for civil and criminal court if needed.
- Conducted thorough investigations into employee misconduct and policy violations.
- Collected and analyzed evidence to support investigative findings and conclusions.
- Developed detailed reports summarizing investigation results for management review.
- Reviewed surveillance footage to identify potential security breaches or incidents.
- Maintained accurate records of investigations, ensuring confidentiality and compliance standards.
- Participated in internal audits to assess adherence to company policies and regulations.
Fraud Investigator
The Michael's Companies
Dallas
08.2019 - 07.2020
- Monitor real time queues and identify high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity such as theft and similar other risks.
- Identify fraudulent transactions and cancel them from further processing.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Interact with banks and customers to validate information and to confirm or cancel authorizations.
- Resolve customer issues within the scope of existing service level agreements.
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Ensure confidentiality of all information collected during investigation.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Conducted detailed investigations into suspected fraud cases across retail locations.
- Analyzed transaction data to identify unusual patterns and potential fraudulent activity.
- Reviewed and updated fraud investigation procedures to enhance efficiency and accuracy.
- Monitored internal controls to ensure compliance with company policies and regulations.
- Recognized emerging trends in fraudulent behavior by analyzing historical data points.
- Investigated and documented suspicious financial activity.
- Responded promptly to reports from customers regarding possible fraudulent activities.
- Identified patterns of suspicious activity across multiple accounts or transactions.
Physical Security Supervisor
The Michael's Companies
Dallas-Fort Worth Metroplex
02.2014 - 08.2019
- Responsible for hiring, training and developing security staff and oversight of their daily completion of roles & responsibilities.
- Maintains scheduling of security staff.
- Maintain payroll of security staff.
- On call 24 hours per day, weekly for Support Center security staff needs.
- Certified Instructor level in CPR, First Aid and AED.
- Supervised and maintained the maintenance and operation of CCTV, panic hardware, fire and burglar alarms, controlled entry and exits and access control systems.
- Monitor associate and non-associate entry/exits, performing exterior building inspections on a regular basis, implementing appropriate key and lock controls, and conducting routine facility inspections.
- Maintain strict supervision, via special access control and CCTV monitoring, of corporate Data Center.
- Maintain compliance with all SOX and PCI auditing requirements.
- Maintain access control software and database for our support center locations.
- Maintain functionality of all badge readers, door strikes, mag-lock and panels.
- Conduct monthly, quarterly and yearly audits of access control system.
- Instruct and trained security team and human resource associates in access control policies and procedures.
- Maintain the specified level of physical security and access control for multiple Support Center buildings.
- Investigated, documented and communicated to the appropriate parties any incident, theft, injury or illness related to the corporate office buildings or premises.
- Ability to conduct formal and informal meetings on corporate security issues, internal investigation cases and safety-related issues.
- Developed security protocols for retail locations and corporate offices.
- Managed security team to ensure compliance with safety standards.
- Conducted regular risk assessments and vulnerability analyses for properties.
- Coordinated training programs to enhance staff awareness of security practices.
- Implemented access control systems to safeguard sensitive areas effectively.
- Collaborated with law enforcement on incident response and investigations.
- Led emergency preparedness drills to ensure staff readiness in crises.
- Conducted complex and confidential investigations, maintained security records, files and data and evaluated and recommended best physical security systems, software and equipment.
- Oversaw on-site management of emergency events, coordinated response and addressed physical security needs of employees, buildings, technology and materials.
- Conducted physical security assessments of facilities to identify potential vulnerabilities.
- Supervised a team of guards responsible for patrolling assigned areas.
- Coordinated with vendors for the purchase of security-related equipment and supplies.
- Responded promptly to emergency situations involving threats to personnel or property.
- Reviewed CCTV footage from various locations to monitor activities onsite.
- Managed the installation of surveillance systems, access control devices, alarms, locks, and other protective equipment.
- Provided training on physical security best practices to staff members.
- Evaluated effectiveness of existing physical security measures and made recommendations for improvement.
- Analyzed data from intrusion detection systems to detect patterns in unauthorized entries.
Education
Bachelor's Degree - Sociology & Business Administration
Dallas Baptist University
Dallas, TX1 2004
Skills
- Fire alarm systems
- Employee relations
- Conflict resolution
- Investigation techniques
- Workplace mediation
- Legal compliance
- Time management
- Problem solving
- Confidentiality management
- Team building
- Effective communication
- Evidence analysis
- HR collaboration
- Policy writing
- Vendor management
- Financial acumen
- Professional demeanor
- Question witnesses
- Excellent communication
- Certification badges
- Shrinkage management
Certification
- Ordained Elder
- Interview & Interrogation Techniques
- Loss Prevention Qualified (LPQ)
References
References available upon request.
Personal Information
Timeline
Employee Relations Partner
The Michael's Companies
03.2023 - 07.2025
Investigator
The Michael's Companies
07.2020 - 02.2023
Fraud Investigator
The Michael's Companies
08.2019 - 07.2020
Physical Security Supervisor
The Michael's Companies
02.2014 - 08.2019
Bachelor's Degree - Sociology & Business Administration
Dallas Baptist University