Curtis Moore

• Conducts cultural interviews with general requisition candidates and employee referrals, determining next steps based on candidate cultural fit, knowledge, and skills.
• Assists in recruitment marketing and basic marketing strategies through online resources, such as LinkedIn.
• Identifies opportunities to create collaborative relationships with community partners to attract top talent. This includes attending recruitment opportunities within communities.
• Serves as a trusted Human Resources business partner, demonstrating a sense of urgency for Choice’s staffing initiatives and human capital forecast.
• Responsible for the development, ongoing deployment, and education of DEI content for both managers and general employees. This includes coordinating, presenting, creating, and overall managing the content and its alignment to Choice.
• Creating opportunities to measure and report on DEI program progress and outcomes.
• Oversees the inclusion onboarding programs, such as the Choice Champ Program and Welcome Box initiative, to ensure content is up to date, evolving to meet the ever-changing needs of the organization, coordinating volunteers, and ensuring a seamless workflow in the onboarding process.
• Accountable for building and sharing information about DEI resources and programs across Choice. This includes promoting a format of self-service in a scalable model, while sharing information and knowledge.

• Managed recruitment for roles up to the officer level, including job postings, screening, interviewing, and consulting with the hiring manager in selecting talent, including starting salary offers.
• Served as a trusted Human Resources business partner, demonstrated a sense of urgency for staffing initiatives and human capital forecast.
• Partnered with hiring supervisors, managers, and business leaders to understand the needs, requirements, and expectations of an open requisition.
• Contributed to the development of talent acquisition strategies and priorities to support established business strategies.
• Built up and maintained an updated database of job descriptions for all positions within the organization, ensured that job descriptions reinforced the impact of each individual role and how it supported the organization's mission.
• Coordinated and implement talent review, succession planning, leadership, and career development programs.
• Compiled key KPIs and metrics to measure the effectiveness of talent management strategies, and reported to management on progress and performance.

Successfully partnered with loan and deposit officers to maintain and grow client relationships. Recommended deposit and cash management products and services based on an expert understanding of the product functionality in relation to the client's business needs. Took responsibility for maintenance related to significant clients, complicated product/service setups, and high-risk requests.

Provided service by working with bank officers to strengthen and expand core customer relationships. Promoted appropriate deposit and cash management products and services to new and existing bank customers. Opened, closed, and administered deposit and cash management products and services using integrated banking programs, platforms, and software systems.

Responsible for responding to the immediate needs of clients related to transaction processing, online banking access, and deposit account functionality and records. Assisted with the input and updating of customer records related to CRM and marketing efforts. Used generalist knowledge to respond to, interact with, and make appropriate referrals for both external and internal customers.