Curtis A. Moss II
Simpsonville,SC
Summary
Looking to pursue a highly rewarding career where I can utilize the skills and knowledge I have learned growing within a company.
Overview
23
23
years of professional experience
Work History
Volvo/BMW Assembler-Quality Inspector
Lear Corporation
04.2024 - Current
- Ensure that all quality, safety, and productivity standards are maintained.
- Report all accidents and near misses to the appropriate team leader.
- Identify safety improvements opportunities and generate safety resolutions throughout the workplace.
- Ensure that Team Members are reliable, do their best, and are always striving to deliver high-quality products to our customers.
- Quality:
- Drive Lear’s 5S World Class Housekeeping standards and ensure Team Members are held accountable to each standard.
- Identify scraps, defects, or quality issues as they appear throughout production.
- Operate quickly to resolve quality problems and consistently review quality alerts and metrics.
- Ability to read Liaison reports to make improvements and corrections.
- Efficiently and effectively complete product repairs across the production station.
- Participate, suggest process improvements, and communicate Standard Work Instruction (SWI) changes and updates.
- Process:
- Perform all fast-paced automotive assembly duties and achieve high-quality standards.
- Assure that all safety, quality, production, and work standards are regularly followed.
- Drive, contribute, and fully support continuous improvement suggestions and projects.
- Adhere to productionlines key performance indicators (KPI’s)
- Inspect equipment, tools, structures, or material to identify repair needs or other defects.
- Ability to rotate and achieve each task within a Team’s cell by learning their responsibilities.
- Maintain or exceed line efficiency targets to ensure customer delivery is achieved.
Senior Technical Support Expert
Verizon Wireless
03.2003 - 08.2023
- Leverage extensive technical knowledge and experience to provide advanced troubleshooting and solutions for complex customer inquiries, ensuring seamless connectivity and optimal performance of Verizon Wireless services.
- Maintain open communication channels with management to keep them well informed of critical issues affecting daily business operations.
- Demonstrated comprehensive knowledge of all Verizon Wireless equipment, products, and services to support the organization’s customer base.
- Successfully address 800-line call issues, consistently achieving one call resolution and upholding the Worry-Free Guarantee policies.
Education
Business Administration/Human Resource
Strayer University
Greenville, SCPsychology
Morehouse College
Atlanta, GASkills
- Assembly Line Operations
- Microsoft Office Efficient
- Safety standards
- Quality control
- Effective communication
- Sales and promotions
- Time management
- Network Issue Resolution
- 5S
- Lean Management
- Tier I/II Troubleshooting
Timeline
Volvo/BMW Assembler-Quality Inspector
Lear Corporation
04.2024 - Current
Senior Technical Support Expert
Verizon Wireless
03.2003 - 08.2023
Business Administration/Human Resource
Strayer University
Psychology
Morehouse College