Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Munger

Summary

Dynamic Branch Manager at FleetPride Inc. with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in branch operations management and employee development, I consistently exceed performance targets while fostering strong client relationships. Adept at coaching teams, I optimize efficiency and ensure exceptional service delivery.

Overview

12
12
years of professional experience

Work History

Branch Manager

FleetPride Inc.
02.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.

Lead Counter Sales Associate

FleetPride
07.2018 - 02.2023
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Collaborated with other associates to achieve monthly sales goals and maintain high standards of customer service.
  • Managed inventory effectively, reducing stock discrepancies and maintaining accurate records.
  • Contributed ideas for marketing initiatives that helped increase foot traffic in the store during slow periods.
  • Enhanced store atmosphere, ensuring a clean and organized environment for seamless customer experience.
  • Supported loss prevention efforts by monitoring inventory levels closely and reporting any suspicious activity immediately.
  • Handled cash transactions accurately, reconciling daily till balances and minimizing errors.
  • Resolved customer complaints diplomatically, ensuring their satisfaction while adhering to company guidelines.
  • Answered telephone calls to offer information and promote business products.
  • Finalized sales by completing payments and required paperwork.

Assistant Store Manager

Napa Auto
08.2013 - 07.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

High School Diploma -

Olathe High School
Olathe, CO
05-2006

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Coaching and mentoring
  • Team supervision
  • Client relationship management
  • Employee development
  • Staff management

Timeline

Branch Manager

FleetPride Inc.
02.2023 - Current

Lead Counter Sales Associate

FleetPride
07.2018 - 02.2023

Assistant Store Manager

Napa Auto
08.2013 - 07.2018

High School Diploma -

Olathe High School

Similar Profiles

CREATE PROFILE
Curtis Munger