Curtis Nichols
Sacramento,Ca
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Raising Cane's
08.2022 - Current
- Perform safety reviews/audits to ensure that restaurant and staff are meeting and following standards
- Observe meal preparation and service to make sure that proper food handling is occurring and being maintained
- Oversee training of new and seasoned crew members
- Ensure that restaurant staff and service is always evaluation ready
- Educate crew and customers on why we do and have certain standards in place
- Run breaks and direct/place crew in positions based on where they are strongest to ensure that restaurant operations are running as smoothly as possible.
Tasker
Taskrabbit
01.2020 - Current
- Cleaning and sanitation of various rooms, materials and services
- Lawn and pool care
- Moving heavy objects/furniture
- Furniture assembly
- General yard work.
Table Assistant
Zocalo
07.2021 - 07.2022
- Followed strict in depth procedures to ensure products met regulation and quality standards
- Collaborating and delegating team members to meet and surpass expectations of customers
- Deescalating and problem solving for irate customer and complaints to deliver excellent customer service.
Delivery Driver
TLC Dash (Amazon 3rd Party)
06.2020 - 12.2020
- Lifting
- Driving
- Fast paced work flow
- Independent work
- Problems solved when difficult situations arose.
Cashier
Sam’s Club
07.2017 - 02.2020
- Ability to continuously meet and surpass expected goals in a fast pace working environment
- Mentored and trained new team members, along with completing evaluations
- Ability to problem solve and think fast on my feet, when issues appear
- Delivered excellent customer service in person and on the phone
- Handled and resolved customer complaints.
Education
Bachelor of Science -
Sacramento State
Sacramento, CA05.2020
High School Diploma -
Monterey Trail High School
Elk Grove, CA05.2016
Skills
- Experience taking ACD calls in high call volume environment
- Able to lift heavy items
- Ability to remain in stationary position to complete office work
- 15 years Microsoft Word, Outlook, Excel and other computer applications
- Ability to work in team environment or on solo projects without supervision
- Ability to multi task and remain calm in high pace environment by using problem solving and time management skills
- Ability to de escalate irate customers while maintaining positive attitude and customer service
- Able to follow directions, procedure, and take constructive criticisms
- Build and maintain good relationships while staying on task
- Ability to investigate claims for validity and insure quality of product and service
- Ability to mentor staff and customers(payment, application, filling, etc)
- Ability to explain directions concisely and coherently, while maintaining patience
- Schedule Coordination
- Operations Management
- Customer Engagement
- Recruitment
- Staff Management
- Inventory control and record keeping
- Adaptable
- Complaint resolution
- Customer loyalty
- Regulatory Compliance
- Conflict resolution techniques
- Supervisory skills
- Resource Allocation
- Passion for customer satisfaction
- Organization and prioritization
- Team Management
- Shift Management
- Pre-shift walk-through
- Performance Improvement
Certification
Food Safety Manager
Timeline
Restaurant Manager
Raising Cane's
08.2022 - Current
Table Assistant
Zocalo
07.2021 - 07.2022
Delivery Driver
TLC Dash (Amazon 3rd Party)
06.2020 - 12.2020
Tasker
Taskrabbit
01.2020 - Current
Cashier
Sam’s Club
07.2017 - 02.2020
Bachelor of Science -
Sacramento State
High School Diploma -
Monterey Trail High School
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