Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Curtis Ohrn

Fort Worth,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

16
16
years of professional experience

Work History

Director of Golf/General Manager

SunBelt Golf
Huntsville, AL
01.2022 - 01.2023
  • Led a team of 50+ employees across six departments ensuring accountability of high-performance expectations in daily operations and customer service
  • Increased total revenue by 7% from previous year of 2022 highlighted by a 64% increase in golf instruction sales and a 3% increase in merchandise sales
  • Developed and managed an annual budget of $5.7 million in targeted revenue with a NOI goal of $1.6 million
  • Responsible for daily budget monitoring of P&L which includes the variance of actuals vs budget
  • Submit monthly P&L budget including detailed explanations of variances for over 300 GL Codes
  • Review operating results and compare them to established objectives and take appropriate measures to correct unsatisfactory results
  • Manage all cost of goods sold and received including merchandise and food and beverage which totals an annual COS budget of $700k
  • Oversee the pricing on all COGS to assure all inventory SKUS are generating the appropriate profit margin
  • Sign off on all invoices including accounts receivable and payable
  • Supervise monthly inventory of golf shop merchandise and food and beverage items
  • Manage and document daily labor hours of all employees using Dayforce HCM Software
  • Recruit, hire, train, and supervise a team of golf professionals, golf shop staff, food and beverage staff, and support personnel to minimize staff openings and ensure the highest quality of team members
  • Lead multiple service standard presentations to staff throughout the year
  • Conduct one on one employee performance reviews on an annual basis
  • Conduct quarterly performance reviews of all managers through the Trailblazer Development Program
  • Lead weekly staff meetings with all department heads and managers
  • Execute monthly staff safety meetings in accordance with OSHA guidelines and mandatory protocols
  • Engage the local golfing community through golf instruction
  • Conduct private lessons, develop Junior Golf through programs such as PGA Junior League and Operation 36
  • Collaborate with the golf course Director of Agronomy to ensure optimal course conditions and maintenance schedules
  • Monitor and evaluate customer feedback and implement improvements as necessary
  • Maintain a strong focus on providing exceptional customer service and guest experiences
  • Collaborate with the Corporate Services team to develop and execute marketing plans to attract golfers and increase rounds played.

Director of Golf

Farmlinks Golf Club
Sylacauga, AL
01.2015 - 01.2022
  • Manage all aspects of golf operations including the golf shop, golf shop staff, outside operations staff, beverage cart staff, golf car fleet, tournament operations, recruiting, hiring, training, supervising, scheduling, timekeeping, development, corrective action documentation, and payroll
  • Responsible for the buying and ordering of all merchandise for the golf shop which averages $90k in monthly inventory levels and annual sales of $500k+
  • Boosted Merchandise Sales Revenue from $317k in 2015 to $580k in 2021, resulting in an 83% increase
  • Increased Merchandise profit margins from $113k in 2013-2014 to $284k in 2015-2017
  • Continuous goal of making profit for the facility by adhering to budget and generating revenue through implementing a strategic rate system and creating marketing strategies and promotions
  • Outperformed Total Revenue Budget goal for six consecutive years, 2016 - 2021, increasing total revenue by 46%
  • Mentored and developed three Assistant Golf Professionals who all advanced to Head Golf Professional roles
  • Responsible for leading all player development programs including private golf instruction, junior golf, golf schools, golf clinics, and club fittings
  • Participate in weekly executive management meetings, weekly revenue meetings, bi-weekly marketing meetings, monthly management meetings, and monthly budget review meetings
  • Member of Executive Management Team and Quality Alliance Team
  • Assure and maintain the highest level of customer service and guest satisfaction through leading, communicating, and monitoring our team
  • Work closely and cooperatively with other departments including sales, marketing, food and beverage, maintenance, and ownership
  • Supervise and manage all tournament operations for 30-40 annual events.

1st Assistant Golf Professional

Shoal Creek
Shoal Creek, AL
01.2007 - 01.2015
  • Effectively managed over 30 member and member-guest events for each calendar year
  • Participated in the hosting of the 61st U.S
  • Junior Amateur Championship, 104th Southern Amateur Championship, and the 2011, 2012, 2013, and 2014 Regions Tradition
  • Responsible for all Tournament Operations including TPP software, scoreboards, and budget
  • Worked closely with the golf shop merchandiser in the purchasing and controlling of inventory in a golf shop that grosses over $400,000 annually
  • Assisted in the daily management of a caddie program consisting of more than 50 caddies
  • Designed, implemented, and instructed multiple successful junior and ladies golf camps and clinics
  • Conducted private lessons and club fittings using tools such as V1 teaching software, Accusport launch monitor, and fitting carts
  • Participated in the hiring, supervising, and scheduling of an outside staff of 5-7 employees.

Education

PGA of America
Frisco
02-2011

Associates Degree - General Studies

McLennan Junior College
Waco, TX
05-2000

Some College (No Degree) -

Nicholls State University
Thibodaux, LA

Skills

  • Budget Development and Management
  • Cost Control and Reduction
  • Customer Service Excellence
  • Financial Acumen
  • Interpersonal Communication
  • Logistics
  • Management
  • Operations Optimization
  • Market Analysis and Strategic Planning
  • Relationship Building
  • Revenue Generation
  • Sales
  • Team Leadership and Development
  • HCM Software Proficiency
  • Dynamic Pricing
  • Microsoft Office Proficiency

Accomplishments

  • Class A Member, Professional Golfers' Association of America
  • 2017 Merchandiser of the Year (Resort Category / Alabama-NW Florida Section)
  • Nominated for four Alabama-NW-FL PGA Section Awards: Golf Professional of the Year, Bill Strausbaugh Award, Player Development Award, Merchandiser of the Year - Resort
  • 2020 Top 5 OMEGA Player of the Year
  • Winner - 2018 Team Championship
  • Winner - 2016 E-Z-GO Pro-Pro
  • Winner - 2016 National Car Rental Team Scramble
  • Winner - 2014 National Car Rental Team Scramble
  • Winner - 2011 Dixie Section Team Championship
  • Winner - 2008 Dixie Section Pro-Junior

Timeline

Director of Golf/General Manager

SunBelt Golf
01.2022 - 01.2023

Director of Golf

Farmlinks Golf Club
01.2015 - 01.2022

1st Assistant Golf Professional

Shoal Creek
01.2007 - 01.2015

PGA of America

Associates Degree - General Studies

McLennan Junior College

Some College (No Degree) -

Nicholls State University

Similar Profiles

CREATE PROFILE
Curtis Ohrn