Curtis Osborn
Lone Tree,CO
Summary
Management professional with an extensive background in restaurant/mobile food/live music operations. Experienced in customer relations, floor planning and menu development. I am a manager with 11 years of experience in team leadership in the restaurant, live music and hospitality industries. Background includes sales, management, live music operations and front and back-of-the-house operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented person offering positive focused leadership and food/beverage operations knowledge to drive profitability. Exceptional communication skills.
Overview
10
10
years of professional experience
Work History
Salary Manager - Hospitality/Training
Rio Grande Mexican Restaurant
Lone Tree, CO
03.2023 - Current
- Leadership: leading, coaching, inspiring, and developing staff in all hospitality and culinary standards related to their positions. Focused on team development and molding the restaurant culture to ensure that all guests feel welcome and receive responsive, friendly, and courteous service.
- Training and development: embracing the training and striving for continuous development in the kitchen and dining room, ensuring knowledge of all policies, procedures, standards, specifications, and guidelines.
- Staff scheduling and labor management: effectively managing areas of responsibilities, such as scheduling staff, accommodating flexible schedules, posting schedules in advance, and anticipating business activity while ensuring positions are staffed and labor cost objectives are met.
General Manager
Panera Bread
Lone Tree, CO
01.2020 - 02.2023
- Manage the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved
- Hire, train, motivate and discipline associates to ensure bakery-cafe is staffed to maintain company essence and quality standards
- Empower Assistant Managers, Shift Supervisors and associates in order to build self-sufficiency within the bakery-cafe team
- Maintain financial ownership for bakery-cafe through increased sales, short- and long-term plans, and P&L statements
- Manage the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved
Manager
Ground Round Grill and Bar
Worthington, Minnesota
04.2016 - 05.2019
- Worked with General Manager to maximize management accountabilities
- Lead, train, and coach all crew members to provide great guest experiences
- Uphold the company’s vision, values, and culture and have a strong passion to serve
- Expedite food or specifically work with kitchen staff to maintain company standards
- Participated in the interviewing, hiring, training, and developing of crew members
- Fulfill highest level of cleanliness, safety, and sanitation
- Conduct weekly inventory to minimize waste and control costs
- Micros POS system management
Owner/Operator
The Burrito Stand, LLC • Okoboji
Okoboji, IA
12.2015 - 06.2018
- Prepared food items consistently and in compliance with company recipes, portioning, cooking and waste control guidelines
- Managed staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary
- Verified proper portion sizes and consistently attained high food quality standards and profitability.
- Prepared food items on site and followed all health codes required to operate
- Mobile units all inspected by both
- Colorado Health Departments and Iowa Health Departments
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Operations Manager
The Gardens on West Lake
Okoboji, IA
02.2014 - 09.2016
- Developed an annual food and beverage budget to maximize profits.
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Planned lunch, dinner menus, as well as special menus for in-house special events
- Carefully interviewed, selected, trained and supervised staff
- Organized special events in the restaurant, including receptions, promotions and luncheons
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Applied Studies - Culinary And Hospitality Management
Iowa Lakes Community College
Spirit Lake, IA05.2007
Skills
- Serve Safe Manager Certified
- Hot Schedules experience
- Great time management
- Analysis skills & Computer literacy: Microsoft Office 365
- Leadership
- Team Building
- P&L Management
Timeline
Salary Manager - Hospitality/Training
Rio Grande Mexican Restaurant
03.2023 - Current
General Manager
Panera Bread
01.2020 - 02.2023
Manager
Ground Round Grill and Bar
04.2016 - 05.2019
Owner/Operator
The Burrito Stand, LLC • Okoboji
12.2015 - 06.2018
Operations Manager
The Gardens on West Lake
02.2014 - 09.2016
Bachelor of Applied Studies - Culinary And Hospitality Management
Iowa Lakes Community College
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