Curtis Parrish
Hainesville,IL
Summary
ROFESSIONAL SUMMARY Strategic and mission-driven Human Resources Development Leader with a diverse and progressive career spanning federal training, human services, and healthcare operations. Recognized for spearheading leadership development initiatives at the U.S. Department of Veterans Affairs, where I designed and implemented high-impact training programs that advanced compliance, operational efficiency, and workforce transformation. A results-oriented innovator, I leverage data analytics, LMS technologies, and cross-functional collaboration to deliver learning strategies that align with agency priorities and elevate organizational performance.
Rooted in compassion and service excellence, I bring extensive experience as a Human Services Case Manager, guiding vulnerable populations through complex systems to achieve long-term stability. Known for delivering individualized support through comprehensive assessments, crisis intervention, and interagency coordination, I’ve improved quality of life outcomes for hundreds of clients by aligning care plans with community resources and policy standards.
My career foundation was built in healthcare administration as a Clinic Operations Manager, where I directed high-volume medical office functions, improved workflow efficiency, and upheld industry regulations. I am known for cultivating patient-centered environments and fostering productive relationships among multidisciplinary teams.
With a strong commitment to equity, integrity, and continuous growth, I bring a holistic perspective to training and leadership that bridges policy, practice, and people—enabling impactful change at both strategic and operational levels.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Human Resources Development Training Specialist
Department of Veterans Affairs
04.2023 - Current
- Led the design and delivery of leadership training programs, equipping HR professionals, supervisors, and senior managers with actionable strategies rooted in federal, state, and local compliance, labor law, and ethical leadership.
- Directed cross-functional collaboration with policy SMEs to ensure content integrity aligned with the U.S. Code, CFR, and executive orders.
- Spearheaded LMS (TMS 2.0) programs and built evaluative frameworks using Power BI, Teams, PowerPoint, and SharePoint tools to monitor and enhance training effectiveness.
- Championed inclusive learning pathways and customized for leadership development to drive federal workforce transformation.
Human Services Case Worker
Illinois Department of Human Services
07.2020 - 04.2023
- Served as a trusted advisor and frontline strategist for over 200 clients, providing leadership in benefits eligibility, workforce reintegration, and long-term self-sufficiency planning.
- Streamlined state and federal service delivery by integrating performance tracking tools for grant accountability and regulatory adherence.
- Advocated for vulnerable populations, delivering high-impact services with precision and care.
Enrollment Advisor
Pearson Education
11.2017 - 12.2019
- Directed strategic enrollment planning and academic advisement for civilian adult learners, including military veterans leveraging GI Bill benefits.
- Acted as a liaison between students and veteran service providers, enhancing educational access and improving institutional retention metrics.
- Maintained audit-ready data integrity in compliance with national accreditation standards.
Voucher Examiner
Department of Veterans Affairs
05.2016 - 10.2017
- Processed and over-sought medical and travel claims for veterans, executing complex benefit evaluations under strict compliance frameworks.
- Investigated and used data analysis for high-risk discrepancies and implemented corrective action measures, reinforcing transparency and operational efficiency across the claims lifecycle.
Veterans Service Representative
Veteran Benefits Administration
01.2015 - 04.2016
- Provided consultative support during a professional transition, focusing on veteran benefits navigation and employment readiness coaching.
- Delivered strategic advising and compliance education to underserved clients, bridging access gaps during critical reintegration periods.
Veteran Service Representative
Veteran Benefits Administration
12.2014 - 01.2015
- Conducted high-stakes eligibility determinations for federal death and disability claims.
- Delivered empathetic, policy-driven consultations to veterans and families, demystifying complex benefits structures and advancing informed decision-making.
Clinic Manager / Program Specialist
Department of Veterans Affairs
07.2011 - 04.2014
- Directed all clinic operations within a high-volume VA disability evaluation center.
- Developed and institutionalized SOPs that improved patient throughput and reduced wait times.
- Oversaw HIPAA compliance through rigorous data audits and medical record accuracy.
- Partnered with clinical and administrative leaders to elevate service delivery and client satisfaction.
Education
Master of Arts - Digital Media
DePaul University
Chicago, IL08-2019
Bachelor of Arts - General Studies
Eastern Illinois University
Charleston, IL12-2014
Skills
- LMS administration
- Curriculum development
- Data analysis
- Performance evaluation
- Regulatory compliance
- Stakeholder engagement
- Project management
- Training facilitation
- Client advocacy
- Strategic planning
- Online training experience
- Virtual training
- Training delivery
- Training program design
- Project development
- Employee development
- Learning management systems
- E-learning platforms
- Soft skills training
- Workshop facilitation
- Training evaluation
- Training program development
- Program facilitation
- Needs assessment
- New hire on-boarding
- Schedule management
- Training logistics
- Program evaluation
- Survey design
- Performance tracking
- Critical thinking
- Problem solving
- Leadership training
- Process improvement
- Cross-functional collaboration
- Microsoft teams
- Microsoft powerapps
- Microsoft outlook, word, and Excel
- Microsoft powerpoint, excel, and Word
- Scrum processes
- Scrum Methodologies
- Medical documentation
- Clinical procedures
- Patient advocacy
- Compliance regulations
Certification
- SCRUM Master Certification
- Federal in house certifications in Soft Skills, Leadership Development, TMS2.0/LMS, Employee Development, Critical Conversations, etc...
- Working on Project Management Certification
- US Navy Medical Corpsman Veteran
Timeline
Human Resources Development Training Specialist
Department of Veterans Affairs
04.2023 - Current
Human Services Case Worker
Illinois Department of Human Services
07.2020 - 04.2023
Enrollment Advisor
Pearson Education
11.2017 - 12.2019
Voucher Examiner
Department of Veterans Affairs
05.2016 - 10.2017
Veterans Service Representative
Veteran Benefits Administration
01.2015 - 04.2016
Veteran Service Representative
Veteran Benefits Administration
12.2014 - 01.2015
Clinic Manager / Program Specialist
Department of Veterans Affairs
07.2011 - 04.2014
Master of Arts - Digital Media
DePaul University
Bachelor of Arts - General Studies
Eastern Illinois University
Similar Profiles
Torrese S. B. JuniorTorrese S. B. Junior
Fiduciary Accounting Representative/Auditor at Department of Veterans Affairs (Veterans Benefits Administration)Fiduciary Accounting Representative/Auditor at Department of Veterans Affairs (Veterans Benefits Administration)
Camilla LanierCamilla Lanier
Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)
Erika ClevengerErika Clevenger
Legal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits AdminLegal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits Admin
Angela Antoinette PerkinsAngela Antoinette Perkins
Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration
Eric GuerraEric Guerra
Operations Supervisor at FedEx:GroundOperations Supervisor at FedEx:Ground