Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Phoenix

Fort Lauderdale,FL

Summary

My name is Curtis Phoenix. I am a proactive and versatile professional, with a dedication to quickly adapt to new challenges. I possess strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. I am always focused on supporting my team's success and achieving positive results.

Overview

8
8
years of professional experience

Work History

Server

Top Golf
Pompano Beach, FL
12.2023 - Current
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Informed customers of daily specials and signature menu items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Set up tables in between patrons to reduce wait times.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Provided exceptional service to high volume of daily customers.

Army Reserve

United States Army Reserve
Fort Lauderdale, FL
11.2021 - Current
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked successfully with diverse group of soldiers to accomplish goals and address issues related to our mission.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure missions were completed on schedule and deadlines were met.

Auto Care Center Manager

Walmart
Pompano Beach, FL
02.2021 - 03.2024
  • Removed, replaced, balanced, and rotated new or used tires to maintain on-road safety.
  • Performed tire rotations, mounts, and balancing on vehicles.
  • Changed and rotated tires for customers to provide safety, and maximize customer service rankings.
  • Checked the vehicle for leaks, and topped off the fluids.
  • Changed the oil, transmission fluid, and filters in vehicles.
  • Rotated tires and checked brakes on vehicles.
  • Resolved customer complaints in a timely manner while maintaining professional demeanor.
  • Trained new employees on company policies, procedures, products, and services.
  • Created a system for tracking warranty claims and processing refunds when necessary.
  • Performed routine inspections of vehicles prior to returning them to customers after repairs were complete.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Provided estimates for repair costs based on inspection results from mechanics.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Recruited qualified personnel needed to fill open positions within the organization.
  • Assisted in resolving customer complaints regarding billing issues or unsatisfactory workmanship.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Bakery Clerk

Publix
Fort Lauderdale, FL
11.2021 - 01.2022
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Packaged bakery items and purchases in boxes and bags for customer-carrying convenience.
  • I greeted incoming patrons, offered menu advice, and documented order details and special preferences.
  • Operated the POS system to process bakery sales transactions.
  • Answered phone calls, greeted store customers, and provided exceptional service every time.

Supervisor

Chick Fil A
Fort Lauderdale, FL
05.2017 - 10.2020
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives, and communication goals.
  • Identified and corrected performance and personnel issues to reduce the impact on business operations.
  • Hired team members and trained them in a collaborative team environment.
  • Supervised overnight team functions and services for youth and adult shelters, managed resident intake, assigned work, maintained security, and delivered resident support and discipline.
  • I interviewed new employees and assisted with hiring decision-making.
  • Created interview questionnaires, job descriptions, and advertisements, pre-screening protocols, and post-interview assessments.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues, and processing paperwork.

Mentor

Firewall centers
Fort Lauderdale, FL
08.2019 - 06.2020
  • I supervised children and participated in activities with them.
  • Provided individualized and small-group support to reinforce classroom topics and promote student learning.
  • Helped students master learning concepts through one-on-one and small-group tutoring.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Contributed to a positive, educational setting by delivering gentle discipline, and promoting student success.
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under the direction and guidance of teachers.

Education

Associate of Arts - Mass Communications

Broward College
Davie Fl
12.2021

High School Diploma -

Nova High School
Davie, FL
07.2019

Skills

  • Defensive tactics
  • Community relations
  • Team management
  • Reliable and trustworthy
  • Payment processing
  • Food preparation
  • Guest relations
  • Supply restocking
  • Hospitality services
  • Training and development
  • Teaching, tutoring, and counseling
  • Excellent classroom management
  • Order taking
  • Cash handling
  • Customer service
  • Sales promotion
  • Conflict resolution
  • Problem solving
  • High energy and stamina

Timeline

Server

Top Golf
12.2023 - Current

Army Reserve

United States Army Reserve
11.2021 - Current

Bakery Clerk

Publix
11.2021 - 01.2022

Auto Care Center Manager

Walmart
02.2021 - 03.2024

Mentor

Firewall centers
08.2019 - 06.2020

Supervisor

Chick Fil A
05.2017 - 10.2020

Associate of Arts - Mass Communications

Broward College

High School Diploma -

Nova High School

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Curtis Phoenix