Curtis Rencowski
Rome,NY
Summary
Intelligent IT Manager with 20 year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.
Overview
16
16
years of professional experience
Work History
Sales & Service Specialist
Spectrum Communications, Charter / Time Warner
Rome, NY
12.2023 - Current
- Provided customer service and sales support in a retail environment.
- Resolved customer inquiries and complaints regarding products, services, and payment issues.
- Participated in team meetings regarding strategies for increasing sales revenue.
- Handled irate customers smoothly to achieve performance targets.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Conducted market research, identified new business opportunities, and developed customer relationships.
- Provided product demonstrations and presentations to potential customers.
- Resolved client issues promptly and efficiently.
Infrastructure Manager
Hytek Finishes
Kent, WA
12.2020 - 01.2023
- Planned a unified strategy for IT throughout the organization and effectively implemented
- Budget Management
- Directed department personnel for the purpose of prioritizing project deadlines and ensuring optimal utilization of personnel
- Oversee all hardware and software evaluations and maintain vendor contracts
- Key contributor in ensuring effective implementation of significant business tools such as ERP and HRIS
- Telecom Administration
- Switch/Server cabling and Configuration
- Research technology solutions that best accomplish business objectives AV Support
- AD Account creation and Group management
- Ensure that the IT environment is set up to be compliant with Sarbanes Oxley, ITAR, DFARS and other regulations, and effectively protect the organization from external risk to minimize system down time
- Printer and Hardware Support
- VMWare Administration and Support
- Recommend and implement improvements to the current IT infrastructure
- WiFi Deployment and Administration
- Ensure CMMC, NIST compliance with the Department of Defense
- PAM management
- Server Building and Print server Configs
- Performs personnel administrative functions for the purpose of maintaining adequate staffing, enhancing productivity of personnel and ensuring department outcomes are achieved
- Project Management
IT Director / Manager
James Farrell & CO
12.2017 - 12.2020
- Service Desk Administration / Ticket Management
- Budget Management
- Network and Firewall Control and Maintenance
- System Builds and Deployments
- Telecom Administration
- Switch/Server cabling and Configuration
- International IT Support and Network Support
- AV Support
- AD Account creation and Group management
- 0365 Administration Accounts, Licensing, Exchange
- Printer and Hardware Support
- VMware Administration and Support
- Hardware Procurement
- WiFi Deployment and Administration
- Project Management
- Active Directory, LDAP
- Server Building and Print server Configs
- SharePoint Administration
- Project Management
- End to End Network Management.
Service Desk Analyst III / Service Desk Manager
Delta Dental of Washington
11.2013 - 06.2017
Configsli>Telephony Management and Configuration Mobile workforce conversion Team Lead Network hardware Configuration / Management Inventory, Documentation and Field Deployment Lead/Engineer
Inventory, Documentation and Field Deployment Lead/Engineer
Port of Seattle
11.2012 - 10.2013
- Responsible for configuration of devices for FIDS Deployment project
- In depth knowledge of software side of the deployment
- Created Standard Operating procedure documents for project
- VNC and SSH experience
- Team and time management
- Programming and installation work
- Red Hat Programming
- Inventory Management and Reporting.
Disaster Recovery Lead /Computer Helpdesk Technician
Safeco Insurance / Liberty Mutual Insurance
SEATTLE, WA
04.2008 - 10.2012
- Provided Accurate and Detailed tickets to second and third levels when needed
- Handled systems from 2000, XP, Vista and Windows 7 Support
- Customer Satisfaction surveys averaged no less than 98%
- Handled Hardware and software issues, Mainframe Password Resets, Claims system, Telephony, Blackberry / Wireless, and base HR system issues
- Managed Remote Access, Financial, Claims and all other technical and how to regarding incoming first and second level calls
- Went from contract to full time in 2 months
- Used WebEx, NetMeeting and Support Em Lite to control and resolve problem tickets
- Use of the Remedy Ticketing system, HP Service Center, Primus and Right Answers
- Outage Coordinator Role
- Blackberry Activations and Service management
Level 3 Point Of Sale Production Support Lead
Starbucks Corporate
05.2012 - 08.2012
- Handled 1st and 2nd level incoming tickets to level 3 support
- Setup Reporting for current completion rates and averages
- Worked on deployment of thousands of store upgrades and technician dispatches
- Remote device checkout and verification of onsite saw cuts and network setup
- Schedule creation and team management
- Programming and installation work
- Brought in to complete project and finished ahead of completion date
- Inventory Management and Reporting
- Use of the Remedy Ticketing system and Primus
Education
Bates Technical College
College of Southern Idaho
Skills
- Linux
- Cisco VPN
- Cisco Network Hardware Management
- AD Management
- Microsoft Azure Cloud services
- IOS
- IBM Mainframe
- HP Service Center
- Network Hardware Setup
- Network Hardware Vlan / Port Management and configuration
- Wireless Network Setup and Management
- AD Management / Reporting
- Lumension Endpoint / Patch Management
- Documentation and Policy Creation
- MDT / WSUS / SCCM
- Windows Server
- Sales and Management Experience
- Knowledge of Wireless systems and setup procedures
- TCP/IP
- Active Directory
- LAN
- Operating Systems
- VMWare
- Citrix
- DNS
- Network Support
- DHCP
- WAN
- PowerShell
- VoIP
- Disaster Recovery
- Microsoft Exchange
- System Administration
- Technical Support
- Microsoft SQL Server
- Network Firewalls
- Remote Access Software
- SQL
- Database management
Relocation
- Syracuse, NY
- Rome, NY
Assessments
- Analyzing data, Proficient, 02/01/23
- Technical support, Proficient, 10/01/23
- Technical support: Customer situations, Proficient, 10/01/23
- Work motivation, Proficient, 04/01/23
- Sales skills, Proficient, 09/01/23
Timeline
Sales & Service Specialist
Spectrum Communications, Charter / Time Warner
12.2023 - Current
Infrastructure Manager
Hytek Finishes
12.2020 - 01.2023
IT Director / Manager
James Farrell & CO
12.2017 - 12.2020
Service Desk Analyst III / Service Desk Manager
Delta Dental of Washington
11.2013 - 06.2017
Inventory, Documentation and Field Deployment Lead/Engineer
Port of Seattle
11.2012 - 10.2013
Level 3 Point Of Sale Production Support Lead
Starbucks Corporate
05.2012 - 08.2012
Disaster Recovery Lead /Computer Helpdesk Technician
Safeco Insurance / Liberty Mutual Insurance
04.2008 - 10.2012
Bates Technical College
College of Southern Idaho
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