CURTIS Robinson
Gainesville,FL
Summary
Dynamic and dedicated professional with extensive experience at Dunkin Donuts, excelling in customer service and cash handling. Proven ability to enhance team performance through effective training and collaboration. Recognized for implementing process improvements that boosted efficiency and customer satisfaction, while maintaining high standards of cleanliness and organization.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
15
15
years of professional experience
Work History
Cashier/Customer Service Cashier
Dunkin Donuts- DH Restaurant Group
08.2021 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and company policies.
- Monitored inventory levels, restocking supplies as needed to ensure availability.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
BAKER /Deli Clerk
Walmart
05.2011 - Current
- Ensured quality and consistency in baked goods production.
- Operated industrial baking equipment to fulfill production demands efficiently.
- Monitored and restocked inventory, maintaining operational flow and supply levels.
- Trained staff on baking techniques and safety protocols to enhance performance.
- Implemented process improvements to reduce waste and boost baking efficiency.
- Ensured compliance with health regulations and food safety standards during production.
Education
No Degree -
NORTHERN HIGHSCHOOL
Flint, MISkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- POS systems
- Staff training
- Refund handling
- Product recommendations
- Drawer balancing
- Attention to detail
- Multitasking and organization
- Clear communication
- Empathy and patience
- Training and onboarding
- Inventory restocking
- Basic math
- Credit card processing
- Visual merchandising
- Upselling techniques
- Sales transactions
- Promotions and discounts
- Transaction handling
- Ordering and stocking
- Financial records oversight
- Dependability and reliability
- Honest and dependable
- Hospitality and accommodation
- Problem-solving
Timeline
Cashier/Customer Service Cashier
Dunkin Donuts- DH Restaurant Group
08.2021 - Current
BAKER /Deli Clerk
Walmart
05.2011 - Current
No Degree -
NORTHERN HIGHSCHOOL