Curtis Salley
Queens,NY
Summary
A passionate and sensible business management professional with strong experience in operations , known for being driven, ambitious, and dedicated to optimizing workplace activities. Possessing inventive knowledge of various business techniques, methodologies, and principles, exceling in diverse functions such as content management systems, report analytics, expense management, and market research, while demonstrating exceptional negotiation and multitasking skills. Hardworking and reliable, with a team-oriented mentality, exhibiting proactive organization and punctuality. With proven effectiveness in supervising project teams and developing efficient work procedures, thriving in fast-paced environments, consistently meeting operational targets. Great attention to detail and understanding of administrative procedures allow them to adapt swiftly to changing schedules, ensuring financial tracking remains on budget while maintaining professionalism in interactions with internal and external personnel.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Alstom Spotter Supervisor
Adecco/Alstom
04.2021 - Current
- Responsible for executing daily work plans and overseeing the placement of spotters on construction sites to ensure optimal workflow and safety. Ensured that all spotters adhered to safety protocols by wearing appropriate PPE and utilizing the necessary tools to perform their duties effectively.
- Proactively monitored site conditions and conducted regular safety checks, reporting any incidents or near misses to management to promote a culture of safety and continuous improvement. Collaborated with team members to foster a productive work environment, while maintaining compliance with all safety regulations and protocols.
- Participated in training to maintain technical expertise and proficiency on the applicable equipment
- Operated various diagnostic tools to determine repair plans
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies
- Recommended methods to reduce ongoing hazards with improved methods, processes, and materials
- Performed daily track inspections, to ensure all safety protocols are intact.
Customer Service Associate
Walmart
05.2015 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Processed documentation and troubleshot discrepancies to build client rapport
- Troubleshot shortages and overages to support quality control efforts
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Explained benefits, features, and recommendations to maximize client retention
- Improved customer service wait times to mitigate complaints
Delivery Truck Helper
Natuzzi
05.2014 - 01.2015
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Delivered rush merchandise on tight schedules to meet customer targets
- Handled merchandise in accordance with product handling standards
- Handled customer service complaints with professionalism and knowledgeable responses to maintain trust and company loyalty
- Notified customers of delays to decrease calls to support
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements
- Conferred with dispatch to meet schedule targets and incorporate changes
- Directed and balanced loads to reduce on-road incidents
- Submitted accurate invoices, shipping paperwork, and logs to support timely record-keeping
Education
High School Diploma -
Channel High School
06.2005
Skills
- Organization
- Multitasking
- Training & Development
- Working collaboratively
- Communication
- Construction
- Equipment maintenance
- Site preparation
- Problem resolution
- Decision-making
- Critical thinking
- Leadership
Certification
- OSHA (Construction Safety & Health)
- OSHA ( General Industry Safety & Health)
- SWAC
- Safety Training
- Sign Training
- Track Training
Timeline
Alstom Spotter Supervisor
Adecco/Alstom
04.2021 - Current
Customer Service Associate
Walmart
05.2015 - Current
Delivery Truck Helper
Natuzzi
05.2014 - 01.2015
High School Diploma -
Channel High School
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