Summary
Overview
Work History
Education
Skills
Timeline
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Curtis Shamsie

Summary

Accomplished Store Manager with a proven track record at Lowes Home Improvement, enhancing customer satisfaction and streamlining operations. Excelled in relationship building, staff training, and retail inventory management, driving profitability and fostering a positive work environment. Skilled in problem-solving and multitasking, consistently exceeded revenue targets through strategic planning and effective team leadership. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

17
17
years of professional experience

Work History

Store Manager

Lowes Home Improvement
05.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Assistant Manager

Lowes Home Improvement
08.2012 - 05.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

General Manager

Blackwell TruckStop LLC
02.2008 - 06.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Bachelor of Arts - History

Texas A&M University - Texarkana
Texarkana, TX

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Store Merchandising
  • Retail Inventory Management
  • Relationship building and management
  • Operations

Timeline

Store Manager

Lowes Home Improvement
05.2020 - Current

Assistant Manager

Lowes Home Improvement
08.2012 - 05.2020

General Manager

Blackwell TruckStop LLC
02.2008 - 06.2012

Bachelor of Arts - History

Texas A&M University - Texarkana

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Curtis Shamsie