Curtis Shaw
virginia beach
Summary
Dynamic professional with a proven track record at Cash Converters, excelling in team leadership and market research. Skilled in data analysis and problem-solving, I developed training programs that enhanced customer service and drove sales performance. Adept at Microsoft Office, I consistently implemented process improvements to elevate customer satisfaction.
Overview
3
3
years of professional experience
Work History
Research Assistant
Cash Converters
05.2009 - 06.2010
- Assisted in data collection and analysis for market research projects.
- Conducted literature reviews to support ongoing research initiatives.
- Coordinated logistics for research meetings and presentations.
- Compiled and organized research findings into comprehensive reports.
Sales Representative Team Leader
Cash Converters
03.2007 - 06.2010
- Led sales team to achieve targets through effective coaching and performance management.
- Developed training programs to enhance product knowledge and customer service skills.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Customer Service Representative
Cash Converters
02.2008 - 08.2009
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in training new staff on company policies and customer service protocols.
- Managed cash transactions accurately, ensuring compliance with financial procedures.
- Implemented process improvements to enhance service delivery and customer satisfaction.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC06-2001
Skills
- Teamwork and collaboration
- Microsoft office
- Time management
- Problem-solving
Timeline
Research Assistant
Cash Converters
05.2009 - 06.2010
Customer Service Representative
Cash Converters
02.2008 - 08.2009
Sales Representative Team Leader
Cash Converters
03.2007 - 06.2010
High School Diploma -
Hunter Huss High School