Curtis Silbaugh
Shellsburg,IA
Summary
Sales Manager and Systems Admin with 7+ years of experience owning CRM systems, sales and onboarding process design, pipeline visibility, and revenue workflows for service-based businesses. Officially titled Sales Manager, but operated as the hands-on owner of revenue systems and cross-functional process execution.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Sales Manager (Revenue Operations & Systems - IC)
TBJ Transportation
01.2025 - 12.2025
- Hands-on owner of the sales and revenue infrastructure for a newly launched franchise operating under strict corporate Salesforce constraints.
- Owned end-to-end CRM configuration and governance across Salesforce and HubSpot.
- Designed sales stages, exit criteria, required fields, and handoff workflows.
- Built pipeline, activity, and forecasting dashboards used by leadership.
- Implemented structured follow-up and pricing intake workflows to reduce stalled deals and invalid opportunities.
- Created SOPs and trained reps to enforce consistent CRM usage and process adoption.
- Unishippers Franchise
Sales Systems Consultant / Sales Team Member
BLX Logistics
06.2021 - 01.2025
- Initially engaged as a consultant to design and implement sales systems and HubSpot CRM workflows; later transitioned into a full-time sales role operating within the system I helped build.
- Designed HubSpot-based outbound qualification system using Virtual Assistants.
- Built standardized discovery workflows, scoring logic, and lead promotion rules.
- Implemented reporting for activity, conversion, and pipeline health.
- Acquired by Worldwide Express
Project Lead - CRM & Revenue Systems
Kekoa's Renovation & Construction
01.2021 - 12.2024
- Implemented CRM, website, and inbound lead tracking from scratch.
- Consulting
Social and Digital Media Manager
My Credit Guy
11.2020 - 05.2021
- Implemented Zoho CRM pipelines, automation, and lead routing.
Director of Customer Experience
Hands Up Communications
11.2018 - 11.2020
- Implemented HubSpot CRM and aligned sales intake with service delivery workflows.
- Built a multilingual translation service as a new operational revenue offering.
Education
Bachelor of Arts - Spanish / Foreign Language Studies
University of Iowa
Iowa City12-2018
Skills
- Revenue & Sales Operations (IC)
- CRM Architecture (Salesforce, HubSpot, Zoho)
- Sales Enablement, SOPs & Adoption
- Change management
- Systems and software expertise
- Cross-Functional Sales-Marketing-Ops Collaboration
- Reporting & Data Integrity
- Relationship building
- Staff management
- Client relationship management
- Goals and performance
- Verbal and written communication
Accomplishments
- Improved sales efficiency and pipeline quality by redesigning qualification, scripting, and follow-up workflows—raising conversations per hour from ~7.6 to 11–12, increasing weekly pricing submissions from 0–2 to 7–8, and doubling weighted pipeline from ~$11.8K to ~$23.9K in weekly recurring revenue within six weeks.
- Documented and resolved inconsistent sales-to-pricing handoffs, which led to higher-quality pricing submissions and an increase in pricing-to-onboarding conversion from 60% to 75%.
- Supervised team of 15 staff members and collaborated with franchise ownership, sales reps, pricing, and operations teams to design and roll out standardized sales, pricing, and onboarding workflows across the organization.
- Resolved breakdowns in the sales follow-up and onboarding process through analysis of CRM activity data and real-world sales behavior.
Certification
- Hubspot Sales Hub Certification - 20223
- Hubspot Inbound Marketing Certification - 2023
- Revenue Operations System Design & CRM Architecture (Salesforce & HubSpot)
- Sales-to-Pricing Workflow Optimization (60% → 75% conversion improvement)
- Customer Onboarding & Post-Sale Engagement Framework (30/60/90-day milestones)
Core Revops Skills
- Revenue & Sales Operations (IC)
- CRM Architecture (Salesforce, HubSpot, Zoho)
- Sales Stages, Exit Criteria & Governance
- Pipeline Health, Deal Velocity & Forecasting
- Lead Scoring, Pricing & Intake Workflows
- Sales Enablement, SOPs & Adoption
- Cross-Functional Sales-Ops Collaboration
- Reporting & Data Integrity
Languages
English
Native or Bilingual
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager (Revenue Operations & Systems - IC)
TBJ Transportation
01.2025 - 12.2025
Sales Systems Consultant / Sales Team Member
BLX Logistics
06.2021 - 01.2025
Project Lead - CRM & Revenue Systems
Kekoa's Renovation & Construction
01.2021 - 12.2024
Social and Digital Media Manager
My Credit Guy
11.2020 - 05.2021
Director of Customer Experience
Hands Up Communications
11.2018 - 11.2020
Bachelor of Arts - Spanish / Foreign Language Studies
University of Iowa