Curtis Smith

• Duties: Training hourly and salaried operations leaders in stores, DC's and Sam's clubs focused on leadership skills and operational processes.
• Achieved a training completion of 1,700 participants YTD for the most recent year. 17,933 associates for the academy lifetime ending with 95% completion, 89% Area specific training completion, and a NPS score of 88% from participants.
• Maintained a mentoring relationship with trainees long after they have graduated from the Academy.
• Delivered multi-day, college credit eligible trainings to operations leadership across 5 different classes and subjects.
• Represented Walmart Academy Beebe on a variety of Associate Resource Groups (ARG's).
• Assisted company leaders with campaigns to increase awareness of initiatives such as female empowerment, and diversity, equity, and inclusion.
• Achieved all of this within the academy while balancing operating in the store to maintain relationships and operational relevance.
• Facilitated virtual, in-person and blended learning sessions.
• Reached out to managers and team leaders to source requirements for training and identify needs.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Enhanced overall team performance by introducing relevant industry best practices during training sessions.

Duties: Organized and planned the shifts of over 30 associates providing regular feedback and managing performance accountability.

• Educated customers and associates on new products and service offerings.
• Ensured the successful unloading and stocking of grocery, general merchandise, meat and produce, and frozen diary truck merchandise.
• Managed overnight operations in a $100 million facility.
• Created and executed merchandising strategies across multiple departments in the store.
• Cross trained in all areas of the store, including receiving, front end, and sales floor procedures.
• Developed and implemented new inventory procedures to reduce loss and increase sales by reacting to inventory and in-stock opportunities, as well as planning and building attractive merchandise displays and sales counters.
• Quickly learned and adapted to changes in workplace procedures in a highly dynamic environment, and communicated those changes in a positive, informative way to team members and supervisors.

• Duties: Organized and planned the shifts of over 30 associates providing regular feedback and managing performance accountability.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Duties: Organized and planned the shifts of over 30 associates.
• Prepared employee schedules for maximum coverage during key hours.
• Monitored employee and customer interactions to assess quality of service.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Managed daily operations to ensure smooth functioning of the support department.
• Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
• Developed detailed plans based on broad guidance and direction.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Defined clear targets and objectives and communicated to other team members.
• Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
• Established team priorities, maintained schedules and monitored performance.
• Coached employees through day-to-day work and complex problems.
• Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.

• Duties: Organized and planned the shifts of 10+ associates in the automotive section of a 100+ million dollar store.
• Collaborated with sales team to create promotional strategies for automotive products and services, driving revenue growth.
• Improved customer satisfaction by efficiently addressing and resolving automotive-related concerns and inquiries.
• Increased efficiency by implementing a system of prioritizing repair tasks based on customer needs and vehicle service history.
• Implemented safety protocols within the department, reducing workplace accidents and upholding OSHA compliance standards.
• Provided exceptional customer service through prompt communication regarding repair progress updates or potential issues that may arise during servicing.
• Managed a team of technicians, ensuring timely completion of repairs and maintenance tasks for optimal performance.
• Led weekly team meetings discussing ongoing projects, technical challenges, and opportunities for continued growth within the department.
• Maintained accurate records of all vehicle repairs and services performed in the department, ensuring proper documentation for warranty claims if needed.
• Coordinated with other department managers to ensure seamless operations across all areas of the business.
• Developed budget plans for staffing levels, equipment procurement, and facility upgrades while maintaining cost control measures throughout the year.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.

• Duties: Organized and planned the shifts of over 30 + associates for the front end of a 100 + million dollar store.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Took ownership of customer issues and followed problems through to resolution.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Defined clear targets and objectives and communicated to other team members.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.