Curtis Solomon
Fort Lauderdale,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
18
18
years of professional experience
Work History
Operation Manager
Yossarian Inc
Los Angeles, CA
10.2020 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Collaborated with team leaders on quality audits.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Conducted employee observations and documented findings.
- Presented performance and productivity reports to supervisors.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Pawn Manager
Prime Pawn & Jewelry
Plantation, FL
10.2011 - 08.2015
- Partnered with marketing department in developing promotional campaigns aimed at driving traffic into the store.
- Responded promptly to customer inquiries regarding product availability, pricing information, payment options.
- Maintained accurate records of all pawn loans and sales transactions.
- Assessed market trends in order to identify opportunities for expanding the business.
- Managed store budget by monitoring expenses, controlling costs and analyzing financial reports.
- Negotiated prices with vendors for new merchandise purchases.
- Tracked stock levels regularly to ensure adequate inventory was available at all times.
- Worked closely with law enforcement officials when necessary to investigate suspicious activity related to pawns or sales transactions.
- Supervised daily operations of the pawn shop, including customer service, cash handling and merchandise display.
- Ensured compliance with all applicable laws and regulations relating to pawn transactions.
- Coached team members on how to properly assess value of items offered as collateral against a loan or purchase price.
- Processed payments from delinquent accounts while ensuring adherence to company policies regarding collections activities.
- Analyzed sales data to determine areas where improvements could be made.
- Implemented training programs designed to increase employee knowledge about products, services and industry practices.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
Pawnbroker
Two Guys Pawnshop
Fort Lauderdale, Florida
08.2006 - 10.2011
- Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
- Priced, tagged and resold items not retrieved by owners within specified timeframes.
- Negotiated loan repayment plans with customers when necessary.
- Ensured the store was kept clean, neat and organized at all times.
- Set terms for loans and collateral, including rate, fee and expiration date.
- Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
- Resolved customer complaints effectively in a polite and professional manner.
- Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Recommended store merchandise to fit customers' unique shopping needs and budgets.
- Conducted market research to determine appropriate pricing.
- Created item listings with accurate product descriptions, images and pricing information on eBay.
- Provided training and guidance to junior listers on proper procedures when creating new listings.
- Implemented promotional discounts for buyers who purchased multiple items at once.
- Developed strategies for increasing sales volume by leveraging social media platforms such as Twitter, Facebook.
Education
High School Diploma -
Piper High School
Sunrise06-2006
Some College (No Degree) - Accounting
Broward College
Fort Lauderdale, FLSkills
- Business Planning
- P&L Management
- Performance Monitoring
- Customer Service
Timeline
Operation Manager
Yossarian Inc
10.2020 - Current
Pawn Manager
Prime Pawn & Jewelry
10.2011 - 08.2015
Pawnbroker
Two Guys Pawnshop
08.2006 - 10.2011
High School Diploma -
Piper High School
Some College (No Degree) - Accounting
Broward College
Similar Profiles
Will PowersWill Powers
Account Executive at iMedXAccount Executive at iMedX
Tommy AchielTommy Achiel
Medical Marijuana Cultivator at RapidLeaf / Self EmployedMedical Marijuana Cultivator at RapidLeaf / Self Employed
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group
Warren VilliersWarren Villiers
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
Lyana RazaliLyana Razali
Operation Manager at Helal & Partners Law FirmOperation Manager at Helal & Partners Law Firm